Shahan Ali
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Madison Heights, MI
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Pharmacy Technician
CVS/Pharmacy
02.2022 - 05.2024
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items itemizing and totally customer purchases
- Resolves customer issues and answers questions if needed, process return transaction
- As a pharmacy technician I accurately prepare and distribute patient medications
- Preform calculations, collect accurate patient information
- Process third party billing claims and assist with prior authorization completion.
Cashier
Burlington
Warren MI
10.2020 - 10.2021
- Assisted customer with purchases, locating items and signing up for rewards programs
- Observed company return policy when processing refunds, including inspection levels
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education
Information Technology (IT) -
Macomb Community College
06.2024
High School Diploma -
Oakland International Academy Highschool
06.2021
Skills
- Payment processing
- Customer service
- Credit and cash transactions
- Active listener
- Cash handling
- Computer using skills
- Speak three different languages (English, Bangla, Hindi)
- Production Management
- Project Management
- Employee Training
Timeline
Shift Supervisor
CVS Pharmacy
05.2024 - Current
Pharmacy Technician
CVS/Pharmacy
02.2022 - 05.2024
Cashier
Burlington
10.2020 - 10.2021
Information Technology (IT) -
Macomb Community College
High School Diploma -
Oakland International Academy Highschool