Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Cave

Shallotte,NC

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity while demonstrating high level of customer service, under pressure in fast-paced team-oriented environment.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2021 - 12.2023
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Team Member

Burger King
Shallotte, NC
11.2020 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Calabash Seafood Hut
02.2016 - 01.2019
  • Greeted and maintained relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Data Entry Clerk

United Country Coastal Homes
05.2014 - 09.2015
  • Entered client information into databases quickly and with minimal errors.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Obtained scanned records and uploaded into database.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Education

GED -

Brunswick Community College
Supply, NC

Skills

  • Sales
  • Payment Processing
  • Health and Safety Standards
  • Team Leadership
  • Order taking
  • Organized multi-tasker
  • Friendly and helpful
  • Fast and efficient service worker
  • Customer-oriented
  • Customer Service
  • Complaint Resolution
  • Workplace Safety
  • Cleaning Techniques
  • Financial Management
  • POS Systems
  • Food Preparation
  • Safe Food Handling Practices

Timeline

Shift Supervisor

Starbucks
10.2021 - 12.2023

Team Member

Burger King
11.2020 - 05.2021

Server

Calabash Seafood Hut
02.2016 - 01.2019

Data Entry Clerk

United Country Coastal Homes
05.2014 - 09.2015

GED -

Brunswick Community College

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Jennifer Cave