Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaharrah Lee

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Confirmation Specialist

Minnesota Rusco
New Hope, MN
05.2023 - Current
  • Responding to customer requests for products, services, and company information.
  • Offering advice and assistance to customers, paying attention to special needs or wants.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Asking qualifying questions to ensure quality in the appointment.
  • Following up with customers when the representative cannot get into the home.
  • Ensuring all previous customers get assigned to the representative that served them last.
  • Ensuring issued leads are projects that we can help with.

Inside Sales Administrative Assistant

Minnesota Rusco
New Hope, MN
10.2023 - 06.2024
  • Managed department inventory.
  • Updated inside sales representatives with their current and past sales.
  • Managed all emails from the outside sales representatives.
  • Handled all of the same day appointments.
  • Assisted my department manager with any and all tasks.
  • Handled all incentives.
  • Assigned kitchen duty for the week.
  • Coordinated all department gatherings.
  • Dispatched appointments to outside sales representatives.

Front End Associate

Walmart
Maple Grove, MN
12.2020 - 06.2022
  • Responding to customer requests for products, services, and company information.
  • Offering advice and assistance to customers, paying attention to special needs or wants.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Asking qualifying questions to ensure quality in the appointment.
  • Following up with customers when the representative cannot get into the home.
  • Ensuring all previous customers get assigned to the representative that served them last.
  • Ensuring issued leads are projects that we can help with.

Education

High School Diploma -

Osseo Senior High School
Osseo, MN

Skills

  • Teamwork and Collaboration
  • Goal Setting
  • Task Prioritization
  • Self Motivation
  • Active Listening
  • Call Center Operations
  • Keyboarding
  • Documentation And Reporting

Timeline

Inside Sales Administrative Assistant

Minnesota Rusco
10.2023 - 06.2024

Confirmation Specialist

Minnesota Rusco
05.2023 - Current

Front End Associate

Walmart
12.2020 - 06.2022

High School Diploma -

Osseo Senior High School
Shaharrah Lee