Shahd Ahmed
Boyertown,PA
Summary
Customer-focused professional with experience as a cashier and call center agent, skilled in communication, accuracy, and problem-solving. Currently pursuing a degree in Biomedical Engineering, combining technical knowledge with proven customer service expertise in fast-paced environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Redner's Markets
Boyertown, USA
07.2024 - Current
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
STEM Ambassador
West Chester Univeristy
West Chester , Pa
09.2025 - 12.2027
- Engaged students in STEM activities to promote interest and understanding.
- Coordinated community outreach events to raise awareness of STEM careers.
Call Center Agent
Vodafone
Egypt, AR
02.2022 - 04.2023
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Collaborated with team members to share best practices for improving call center performance metrics
Education
Bachelor's degree - Biomedical Engineering
West Chester University of Pennsylvania
Boyertown, PA06.2029
High school diploma -
Boyertown Area Shs
Boyertown, PA05.2025
Skills
- Time management
- Customer service
- Sales
- Organizational skills
- Phone etiquette
- Cash register
- Communication skills
- Cash handling
- Team collaboration
Certification
- Driver's License
- CPR Certification, 06/01/25, 06/01/27
Languages
- English, Fluent
- Arabic, Fluent
Affiliations
- BMES Club
- Biotechnology Club
Timeline
STEM Ambassador
West Chester Univeristy
09.2025 - 12.2027
Cashier/Customer Service
Redner's Markets
07.2024 - Current
Call Center Agent
Vodafone
02.2022 - 04.2023
Bachelor's degree - Biomedical Engineering
West Chester University of Pennsylvania
High school diploma -
Boyertown Area Shs
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