Shahd Alothman
Phoenix,AZ
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Experienced Self Checkout Host with a background in retail and customer service. Skilled in managing self-checkout systems, ensuring smooth operations, troubleshooting common issues, and assisting customers as needed. Strengths include problem-solving skills, adaptability to fast-paced environments, and strong interpersonal skills. Effectively contributed to enhancing customer experience by providing swift assistance and maintaining operational efficiency at all times.
Overview
1
1
year of professional experience
Work History
Self Checkout Host
Safeway
Peoria, Arizona
09.2024 - Current
- Performed cash handling tasks including counting back change, balancing registers, and restocking currency drawers.
- Welcomed customers, offering assistance to help find store items.
- Provided troubleshooting support when technical issues arose during checkout transactions.
- Helped resolve customer complaints in a professional manner.
- Offered additional services such as gift wrapping or delivery options when applicable.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Ensured that all items were accurately scanned into the system before bagging them for customers.
- Answered customers' questions and provided information on store procedures or policies.
- Verified customer IDs for alcohol, tobacco, or age restricted purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Explained store policies regarding returns and refunds to customers as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Checked expiration dates on food items prior to allowing purchase through the self-checkout lane.
- Greeted customers and provided assistance with the self-checkout process.
Cashier
Safeway
Peoria, Arizona
10.2023 - Current
- Manage cash, delivered great costumer service, communications, handle transactions,
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Raymond S. Kellis High School
Glendale, AZ05-2025
Skills
- Patience and empathy
- Cross-selling techniques
- Cash handling expertise
- POS system
Languages
Arabic
Professional
Timeline
Self Checkout Host
Safeway
09.2024 - Current
Cashier
Safeway
10.2023 - Current
High School Diploma -
Raymond S. Kellis High School