Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

SHAHD ISA

Lakeland,FL

Summary

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Holister
11.2024 - Current
  • I started at Hollister as a Brand Representative and was later promoted to a management position. While I valued the experience and developed key leadership skills, I realized that the managerial role wasn't the best fit for me long-term. After careful consideration, I transitioned back into a Brand Representative position, where I felt I could contribute most effectively and continue to grow.
  • Supervised daily operations to ensure compliance with company standards and policies.
  • Trained and mentored team members to enhance productivity and performance.
  • Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
  • Conducted regular inventory assessments to maintain optimal stock levels and minimize discrepancies.
  • Collaborated with cross-functional teams to develop strategies for enhancing customer satisfaction.

Brand Ambassador

American Eagle Outfitters, Inc
04.2025 - 08.2025
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Food Service Worker

Chick-fil-A
09.2023 - 07.2024
  • Operated kitchen equipment to prepare food items efficiently.
  • Maintained cleanliness and organization of workstations to ensure safety standards.
  • Assisted in training new team members on food preparation techniques and customer service.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline order fulfillment processes during peak hours.
  • Monitored inventory levels and communicated needs to management for timely restocking.

Education

High School Diploma - Psychology

Lake Gibson High School
Lakeland, FL
05.2024

Associate of Arts - Psychology

Polk State College
Lakeland, FL
01-2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Relationship building
  • Strategic planning
  • Team leadership qualities
  • Customer relations
  • Brand management
  • Lead generation
  • Coaching and mentoring

Accomplishments

  • During high school, I was actively involved in community service, volunteering for various initiatives and events. It was an important part of my personal development, and I gained a lot of fulfillment from giving back and making a positive impact in my community.

Certification

  • Department of Children and Families Training

Languages

Arabic
Full Professional

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Watching Movies and TV Shows
  • Avid Reader
  • I enjoy helping others and giving back to the community
  • Reading
  • Fashion and Style

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
04.2025 - 08.2025

Manager

Holister
11.2024 - Current

Food Service Worker

Chick-fil-A
09.2023 - 07.2024

High School Diploma - Psychology

Lake Gibson High School

Associate of Arts - Psychology

Polk State College

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