Shaheda Tawakalyar
Stafford,VA
Summary
Diligent and ambitious student poised to seamlessly integrate theoretical knowledge into practical applications within a professional setting. Demonstrates a keen sense of responsibility and motivation, underpinned by a solid academic foundation. Possesses exceptional technical acumen in navigating various software and applications, coupled with a proven ability to tackle complex challenges with a solutions-oriented approach. Adept at efficiently managing time and resources, ensuring optimal productivity and delivery of high-quality work. Eager to contribute to and thrive in a dynamic work environment by leveraging a combination of academic achievements and hands-on expertise.
Overview
4
4
years of professional experience
Work History
TA assistant manager
Panda Express-Stafford, VA
Stafford
03.2022 - Current
- Understand that safety is the number one priority and practices safe behaviors in everything
- Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
- Maintains clutter free, clear egress to emergency exits
- Immediately correct or reports any unsafe conditions or practices to Store Leadership
- Process returns and check to see if items are damaged
- Treat all Customers and Associates with respect and courtesy, friendly and professional always
- Recognize fellow Associates using Company recognition programs
- Responsible for the successful day-to-day performance of your store under the guidance of the General Manager
- Additionally, you'll train new front- and back-of-the-house associates
- Deliver exceptional Guest experiences and contribute to achieving financial targets
- Ensure operational excellence by performing managerial tasks such as scheduling, maintaining inventory and evaluating employee performance
- Greet all Customers by making eye contact, smiling, and saying “hello” throughout the Store as well as saying “thank you” with every register transaction
- Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors
- Perform daily assigned sizing and recovery per company best practices to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards
- Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.
Retail shift lead
Ross Store-Alexandria
Alexandria
03.2020 - 01.2022
- Handle cash, credit, or check transactions with customers
- Scan goods/foods collect payments and ensure pricing is correct
- Issue changes, receipts, refunds, or tickets and redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving the establishment
- Maintain clean and tidy checkout areas, bagged items carefully, and kept reports of transactions
- Answer customers' questions and get a manager if the answer does not solve the issue
- Pleasantly deal with customers to ensure satisfaction.
Education
High School Diploma -
North Stafford High School
Stafford, VA06.2022
Bachelor of Science - Computer Science
George Mason University
Fairfax, VASkills
- Strong interpersonal and communication skills
- Decision-making and problem-solving ability
- Devising and setting up objectives to boost company productivity
- Supervising, training, and motivating employees
- Strong experience in accurately ringing customers' purchases and returns
- Budget Management
- Work Planning and Prioritization
- Internal Audits
- Goals Setting
- Knowledge of Auditing Systems
- Trend Analysis
- Employee Supervision
- Performance Metrics
- Relationship Building
- Complaint Investigation
- Employee Recruitment
- Solution Design
- Quality Assurance Experience
- Policy Reinforcement
- Regulatory Compliance
Accomplishments
Academic Achievements and Awards
National Honor Society (NHSS) Awards
- [2022] NHSS Leadership Award: Recognized for exceptional leadership qualities and contributions to the NHSS community.
- Advanced High School Diploma: Successfully completed an advanced curriculum, demonstrating a high level of academic achievement.
- Mathematics Achievement Award: Received in recognition of outstanding performance in advanced mathematics courses.
- Science Excellence Award: Acknowledged for excellence in scientific inquiry and achievements in science-related coursework.
- Artistic Achievement Award: Honored for creativity, innovation, and excellence in artistic endeavors.
- History Distinction Award: Recognized for exemplary academic achievements in history courses.
Languages
English
Full Professional
Persian
Native/ Bilingual
Turkish
Professional
Timeline
TA assistant manager
Panda Express-Stafford, VA
03.2022 - Current
Retail shift lead
Ross Store-Alexandria
03.2020 - 01.2022
High School Diploma -
North Stafford High School
Bachelor of Science - Computer Science
George Mason University
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