Shaheda Turner
Bronx,New York
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Vans Off The Wall
New York, NY
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
ZARA
05.2021 - 10.2023
- Open and close store per company guidelines
- Ensure company guidelines are followed
- Coordinate day to day operations
- Setting up and organizing schedules
- Setting up objective to improve company productivity
- Delegating task
- Hire new Candidates; complete paperwork
- Training new employees
- Assist GM in planning and organizing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
DSW
01.2020 - 04.2021
- Open and close store per company guidelines
- Ensure company guidelines are followed
- Setting up objective to improve company productivity
- Delegating task.
Department Supervisor
H&M
09.2007 - 07.2019
- Delegate task
- Shipment preparation
- Open and close store.
Education
High School Diploma -
Bronx Regional HS
Bronx, New York06.2003
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
Timeline
Assistant Store Manager
Vans Off The Wall
04.2024 - Current
Assistant Manager
ZARA
05.2021 - 10.2023
Assistant Manager
DSW
01.2020 - 04.2021
Department Supervisor
H&M
09.2007 - 07.2019
High School Diploma -
Bronx Regional HS