Shaheda Wienandt
Summary
Dynamic Compliance Risk Management Lead at JPMorgan Chase with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and fostering teamwork, I successfully implemented process improvements that boosted productivity and developed training programs that elevated staff performance. Passionate about continuous learning and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Risk Management Lead
JPMorgan Chase
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
1LOD Control Manager Lead
JPMorgan Chase
02.2022 - 09.2024
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated team efforts to achieve operational goals and enhance service quality.
- Trained new employees on company policies and procedures for seamless integration.
- Implemented process improvements to optimize resource allocation and minimize waste.
- Monitored performance metrics to identify areas for operational enhancement.
- Developed training materials to support employee development and skill advancement.
- Facilitated communication between departments to align objectives and improve collaboration.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Currency Transaction Reporting (CTR) Manager
JPMorgan Chase
09.2018 - 01.2020
- Developed operational strategies to enhance team productivity and workflow efficiency.
- Led cross-functional teams to implement process improvements and achieve project goals.
- Facilitated training sessions to mentor staff on best practices and skill development.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
RCSA Control Test Lead
JPMorgan Chase
08.2016 - 09.2018
- Led testing efforts for multiple software releases, ensuring adherence to quality standards.
- Developed and implemented comprehensive test plans and strategies to enhance testing efficiency.
- Coordinated cross-functional teams to identify and resolve defects in a timely manner.
- Mentored junior testers, promoting best practices in test execution and documentation.
Auto Finance Call Center Supervisor
JPMorgan Chase
07.2012 - 07.2016
- Supervised daily operations of call center, ensuring adherence to service level agreements.
- Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Implemented quality assurance protocols, improving customer satisfaction ratings significantly.
- Analyzed performance metrics, identifying areas for process improvement and operational efficiencies.
Education
Bachelor of Arts - Philosophy
University of Dhaka
11-2022
Master of Science - Philosophy
University Of Dhaka
12-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of Nine Vice President Control Manager.
- Resolved product issue through consumer testing.
- Lead Manager for establishing a new process in response to a CFPB MRA that successfully passed regulator validation without any observation
Certification
- Harvard Leadership Courses Completed: Feedback Essentials (January 2014), Retaining Employees (July 2024), Difficult Interactions (January 2014)
- Certified Military Housing Specialist (CMHS), 2012. Sponsored by USA Cares, Inc. Funded by Fannie Mae grant
- Awarded FINRA Foundation Fellow 2011 awarded Military Spouse Fellowship for Accredited Financial Counselor (AFC)
- Social Science Research Methodology, Social Science Research Council, Government of Bangladesh 2003
Timeline
Compliance Risk Management Lead
JPMorgan Chase
10.2024 - Current
1LOD Control Manager Lead
JPMorgan Chase
02.2022 - 09.2024
Currency Transaction Reporting (CTR) Manager
JPMorgan Chase
09.2018 - 01.2020
RCSA Control Test Lead
JPMorgan Chase
08.2016 - 09.2018
Auto Finance Call Center Supervisor
JPMorgan Chase
07.2012 - 07.2016
Bachelor of Arts - Philosophy
University of Dhaka
Master of Science - Philosophy
University Of Dhaka