Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Shaheed Rogers

West Orange,NJ

Summary

Licensed Insurance Sales Consultant with comprehensive background in insurance sales and customer service. Have effectively helped clients understand complex insurance policies while providing top-notch service. Strengths include understanding of risk management, policy customization, client retention improvement, and claim handling. Significant impact on previous workplaces through improved customer satisfaction and increased renewals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Branch Manager

Sixt Rent A Car
Newark, NJ
08.2023 - 12.2024
  • Organized daily workflow to maximize efficiency and productivity.
  • Resolved customer complaints in a timely manner.
  • Researched industry trends to ensure competitive advantage.
  • Coached staff on policies, procedures and performance strategies.
  • Responded to customer inquiries via phone or email in a professional manner.

Sales Manager

Verizon Wireless
East Rutherford, NJ
08.2022 - 08.2023
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Insurance Consultant

DWS Captial Group
Somerville, NJ
09.2020 - 08.2022
  • Developed relationships with clients by providing excellent customer service over the phone or in person meetings.
  • Responded to customer inquiries regarding coverage, billing, and policy changes.
  • Processed payments from customers using checks and credit card transactions.
  • Advised clients on ways to reduce their premium costs while maintaining adequate coverage.
  • Ran and reviewed Motor Vehicle Reports (MVR) with customers.

Branch Manager

Hertz Car Rental
Maplewood, NJ
02.2018 - 12.2019
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Assisted other branches when needed during peak periods or special projects.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.

Insurance Consultant

Infinity National Group
Eatontown, NJ
02.2014 - 02.2018
  • Support and Service personal lines accounts.
  • Verified accuracy of all documentation submitted by applicants for underwriting purposes.
  • Marketing and Quoting
  • Prepare and Process binders of insurance, policies, and endorsements.

Education

MBA - Business Administration

Centenary University
Hackettstown, NJ
05-2010

Bachelor of Science - Business Administration And Management

William Paterson University of New Jersey
Wayne, NJ
05-2001

Skills

  • Licensed insurance agent
  • Client support
  • Investigate
  • Property and casualty insurance
  • Client needs analysis
  • Policy adjustment
  • Teamwork and collaboration
  • Relationship building

Certification

  • Property License Expires 5/31/26
  • Casualty License Expires 5/31/26
  • Life License 5/31/26

References

References available upon request.

Timeline

Senior Branch Manager

Sixt Rent A Car
08.2023 - 12.2024

Sales Manager

Verizon Wireless
08.2022 - 08.2023

Insurance Consultant

DWS Captial Group
09.2020 - 08.2022

Branch Manager

Hertz Car Rental
02.2018 - 12.2019

Insurance Consultant

Infinity National Group
02.2014 - 02.2018

MBA - Business Administration

Centenary University

Bachelor of Science - Business Administration And Management

William Paterson University of New Jersey

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Shaheed Rogers