SHAHEER CHETTEENTAVIDA
System Administrator
Doha
Summary
Meticulous System Administrator with experience in Windows and Linux systems and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
Work History
System Administrator
QDVC, Qatari Diar Vinci Construction
Doha
2014.02 - Current
- Established network specifications and analyzed workflow, access, information and security requirements
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Completed reports detailing network and systems performance and downtime issues
- Monitored temperature and power draw to immediately detect faults and failures
- Served as subject matter expert on proposed technology purchases
- Managed onboarding and offboarding of employees
- Worked with users to determine areas of technology in need of improved usability
- Adopted cost-effective, useful solutions to implement into current systems
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Oversaw IT activities to laptops, tablets and PDAs for corporate users
- Maintained current software licenses for computers and mobile devices
- Configured and tested Windows Server operating systems with roles features
- Tested software remotely and onsite for server sets to maintain operational readiness
- Performed software installations and upgrades to UNIX or Windows operating systems
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Conducted routine and emergency maintenance of assigned data center equipment
- Contributed to development, administration and testing of disaster recovery plans
- Supported day-to-day operations, monitoring and resolving client/server and storage issues
IT Support Engineer
Mannai Corporation
Doha
2013.06 - 2013.09
- Received and processed stock into inventory management system
- Increased customer satisfaction by resolving issues
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used coordination and planning skills to achieve results according to schedule
- Worked flexible hours across night, weekend and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Configured hardware, devices and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Provided basic end-user troubleshooting and desktop support
Education
Bachelor of Electronics and Communication Engineering -
University of Calicut
India 2009.06 - 2013.05
Certification
Microsoft Azure Administrator Associate
Skills
Technical Writing
Timeline
System Administrator
QDVC, Qatari Diar Vinci Construction
2014.02 - Current
IT Support Engineer
Mannai Corporation
2013.06 - 2013.09
Bachelor of Electronics and Communication Engineering -
University of Calicut
2009.06 - 2013.05
Microsoft Azure Administrator Associate
Redhat Certified Engineer
Redhat Certified System Administrator
Cisco Certified Network Associate
Microsoft Certified System Administrator (Windows Server 2016)
VMware vSphere (VCP-DCV 2021)
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