Shakerra Brown

- Implemented and maintained security protocols, ensuring adherence to regulatory requirements.

- Conducted regular audits and assessments to identify and mitigate potential risks.

- Collaborated with cross-functional teams to enhance system functionalities and address security threats effectively.

- Prioritized and resolved Service Desk (SD) tickets, emphasizing exceptional remote support practices.

- Developed and executed comprehensive backup strategies for remote data protection.

- Formulated and updated disaster recovery plans to minimize system downtime, including remote testing procedures.

Installed and configured computer hardware, operating systems, and applications.

- Conducted maintenance and monitoring of computer networks and systems.

- Provided exceptional remote support, employing analytical thinking for efficient issue resolution.

- Researched product and issue resolution tactics for remote problem-solving.

- Monitored systems remotely, quickly troubleshooting errors to maintain operational efficiency.

- Completed certification training on new technologies, compliance standards, and security annually, including Security+.

Responded promptly to customer locations for scheduled installations.

- Inspected installation sites, adhering to Comcast best practices for remote work.

- Tested and evaluated new technology, ensuring proper functioning remotely.

- Replaced lines as needed and completed remote phone wire splicing and rewiring.

- Implemented network optimizations and troubleshooting for efficient remote connectivity.

- Educated customers on services remotely, maintaining a positive customer relationship.

- Adhered to best practices for remote hardware installations and configurations with accuracy and attention to detail.