Shaheer Saleh
VA
Summary
*I have 25 years of customer service experience in tourism field , sales , teaching and driving with Uber . The last 10 years I enjoyed being a German/ English Hotel rep by Tui group .As a rep ,my communication skills were important in ensuring a smooth relationship with my Guests and the Hotel.I loved it and can't forget the fantastic service strategy I have earned and provided to make visitors holidays exciting and enjoyable.
*By TUI I got the best excursions seller reward 3 times.
*I speak German, English, Arabic and little bit of other three languages ;French , Italian and Russian and started learning Spanish.
*so I can offer working in some job roles that include:
Customer service
Sales management
German teaching
Cashier
Overview
27
27
years of professional experience
Work History
Gas Station Manager
Exxon Gas Station
Richmond, VA
08.2023 - 04.2024
- Organizing daily staff schedules and assigning shifts.
- Maintaining accurate records of fuel and other store inventory levels.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Managing financial transactions such as deposits, refunds, credits.
- Monitoring gas prices to ensure they remain competitive in the market.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Business Owner
Dairy Products
Hurghada , Egypt
09.2021 - 06.2023
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
Sales Representative
TUI
Hurghada , Egypt
11.2014 - 06.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
German Teacher
International School
Hurghada, Egypt
09.2021 - 06.2022
- Developed and implemented German language curriculum for students of all levels.
- Assessed student progress in understanding key concepts and language skills.
- Conducted individual and small group tutoring sessions to help students improve their German language proficiency.
- Encouraged student participation through activities such as role-play, debates and other interactive exercises.
Tour Guide
Travco Group
Cairo Egypt , Egypt
03.1997 - 10.2014
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Managed bookings, reservations and payments for tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
Education
Linguistics - German Language And Literature
Mallawi Secondary School
Mallawi Egypt 06-1998
Diploma - Egyptology Studies
Egyptology Diploma
Cairo Egypt 10-1996
Skills
- Quality Assurance
- Customer Retention
- Schedule Management
- Customer Service Management
- Sales Tracking
- Inventory Management
- Financial Oversight
- Analytical Skills
- Customer Relations
- Customer Service
- Organizational Structuring
- Organizational Skills
Timeline
Gas Station Manager
Exxon Gas Station
08.2023 - 04.2024
Business Owner
Dairy Products
09.2021 - 06.2023
German Teacher
International School
09.2021 - 06.2022
Sales Representative
TUI
11.2014 - 06.2023
Tour Guide
Travco Group
03.1997 - 10.2014
Linguistics - German Language And Literature
Mallawi Secondary School
Diploma - Egyptology Studies
Egyptology Diploma