Summary
Overview
Work History
Education
Skills
Projects
Websites
Certification
Timeline
Generic

Shaheideng Ahmed

Kent

Summary

Experienced IT Technician with 7+ years of hardware/software diagnostics and repair. Proficient in Windows OS, remote support tools, and network troubleshooting. Known for delivering prompt and effective support to clients, improving user satisfaction, and system performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Founder / IT Specialist

Local Digital Doctor
Kent
01.2023 - Current
  • Founded and operated a local IT services business supporting home users and small businesses.
  • Performed screen and battery replacements for laptops and mobile devices.
  • Conducted voltage testing and power diagnostics to identify and resolve hardware faults.
  • Troubleshot and configured email services (IMAP, POP, Exchange), including Microsoft Outlook.
  • Installed and configured modems and routers for internet providers like Xfinity and CenturyLink.
  • Set up and maintained KVM switches for small offices with multi-system environments.
  • Resolved printer setup issues and connectivity problems for both wired and wireless devices.
  • Managed all aspects of business operations, including client support, inventory, and invoicing.
  • Installed CCTV systems in commercial and residential buildings efficiently.
  • Managed data entry into invoicing software to maintain updated records.

IT Technician Assistant

A+ Computer Rescue
Auburn
01.2019 - 07.2025
  • Diagnosed and repaired hardware for over 100 desktops and laptops.
  • Resolved 150+ software issues, improving user efficiency by 30%.
  • Installed and maintained 50+ printers and routers.
  • Provided remote and in-person support, with a 95% satisfaction rate.
  • Educated clients on maintenance, backup, and safe computing practices.
  • Streamlined over 20 daily service requests using prioritization strategies.
  • Managed records for over 500 repairs, improving tracking and insights.
  • Set up and troubleshoot networks for 15 or more business clients.
  • Led cross-functional issue resolution, reducing repair time by 30%.
  • Installed and configured operating systems and applications for optimal performance.
  • Trained clients on software usage and best practices for system care.
  • Collaborated with team members to enhance service delivery processes and efficiency.
  • Diagnosed hardware and software issues for diverse client systems.
  • Provided technical support via phone, email, and on-site visits to clients.
  • Conducted routine maintenance and upgrades on client computers and networks.
  • Documented service requests and resolutions in ticketing system for tracking purposes.

Education

Diploma - Cisco Networking

Newport High School
Newport, WA
01.2019

Bachelor of Science - Cloud Computing And Solutio

Purdue University
West Lafayette, IN

Skills

  • Hardware & software: computer diagnostics and repair, printer setup & repair, Microsoft Outlook troubleshooting
  • Networking: Cisco fundamentals, router configuration, network troubleshooting
  • Remote tools: TeamViewer, AnyDesk
  • Operating systems: Windows 7–11
  • Other: task prioritization, project management, customer communication, problem solving
  • Hardware troubleshooting
  • Software installation
  • Network configuration
  • System maintenance
  • Documentation practices
  • Help desk management
  • Hardware upgrades
  • Mac systems
  • Customer service
  • Troubleshooting network issues
  • CCTV installation
  • Desktop technical support
  • Wireless networking
  • Mobile device management
  • Operating system management
  • Inventory control systems
  • System testing
  • Task prioritization

Projects

Data Recovery from Deleted Hard Drive | Strelec Boot Utility, EaseUS Data Recovery2024Successfully recovered permanently deleted files from a failed hard drive using Strelec PE bootable recovery environment. Used EaseUS Data Recovery Wizard to scan and extract over 90% of lost data, including critical documents and photos. Advised client on safe storage practices and implemented a regular backup solution to prevent future data loss., M.2 to M.2 SSD Cloning | Macrium Reflect, NVMe SSDs, System Imaging2024, Cloned an NVMe M.2 SSD to another M.2 SSD using Macrium Reflect, preserving system boot configuration and user data., Overcame UEFI/BIOS boot compatibility issues post-cloning by modifying disk signatures and boot entries., Enabled seamless upgrade and migration for client with zero data loss and minimal downtime.

Certification

  • Comptia A+ Certified

Timeline

Founder / IT Specialist

Local Digital Doctor
01.2023 - Current

IT Technician Assistant

A+ Computer Rescue
01.2019 - 07.2025

Diploma - Cisco Networking

Newport High School

Bachelor of Science - Cloud Computing And Solutio

Purdue University

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