Shahion Mahabeer
Independent Contractor
Raleigh,NC
Summary
Over two decades of experience in the service industry, complemented by a strong foundation in IT, results in a reliable asset to any team. Proven ability to thrive in fast-paced environments while maintaining exceptional customer service standards. Eager to leverage leadership skills to enhance team performance and drive results. Passion for technology, continuous learning, and adapting to new challenges fuel my professional goals.
Overview
23
23
years of professional experience
7
7
Certifications
Work History
Package Delivery Driver
Independent Contractor
Durham, NC
09.2021 - Current
- Transported items with care, preventing damage or loss during deliveries.
- Followed safety protocols while operating a motor vehicle for all deliveries.
- Delivered packages to recipients safely and within scheduled time frames.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Used problem-solving skills to address and navigate delivery challenges.
Valet Attendant/Cashier
The Car Park
Chapel Hill, NC
09.2021 - Current
- Created exceptional customer service by delivering safe, seamless, and prompt parking experiences.
- Secured vehicles in designated areas and returned tags and keys to key booth.
- Provided directions and recommendations on local attractions upon request from customers.
- Processed payments using cash registers or point-of-sale systems as needed.
- Operated shuttles between locations if needed for transportation purposes.
Wire Technician
AT&T
Morrisville, NC
07.2023 - 11.2024
- Installed and repaired fiber internet services for new and existing customers.
- Educated customers on connecting devices to networks and troubleshooting issues.
- Provided technical support post-installation and repair to ensure optimal service.
- Ran fiber and copper drop wires from ground and pole terminals to customer homes.
- Terminated fiber optic ends and Ethernet cables.
- Conducted maintenance activities, including cleaning connectors and testing connections.
- Utilized test equipment such as multimeters, optimeters, and tone generators for diagnostics.
- Ensured compliance with safety regulations during on-site work at customer locations.
Head Catering Driver/Assistant Manager
Brenzpizzacompany
Chapel Hill, NC
09.2018 - 09.2022
- Coordinated timely delivery of catering orders to UNC campus and hospital.
- Cross-trained in all store roles to enhance operational knowledge.
- Resolved customer inquiries and complaints, escalating issues as necessary.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Provided leadership and mentoring to new employees on company policies and standards.
- Managed scheduling for 16 employees to ensure adequate staffing.
- Executed opening, closing, and shift change functions to uphold operational standards daily.
- Performed closing duties, including cash counting, register balancing, and store securement.
Kitchen/Delivery Driver/Assistant Manager
Randy's Pizza
Durham, NC
02.2003 - 09.2018
- Cross-trained in all business positions to enhance operational versatility.
- Greeted customers and processed orders efficiently.
- Removed items from oven and distributed them accurately to customers.
- Prepared various food items daily, ensuring freshness and quality.
- Executed high-volume preparation using multiple cooking styles.
- Delivered food items safely with minimal errors.
- Developed strategies to enhance team performance and streamline processes.
- Managed delivery routing to optimize efficiency and maintain punctuality.
Education
Completed Information Technology Security and Administration Program - Information Technology
MyComputerCareer.com
Raleigh, NC06-2023
Associate of Applied Science - IT Service And Support
Wake Technical Community College
Raleigh, NCSome College (No Degree) - Graphic Design
Appalachian State University
Boone, NCSkills
- Conflict resolution
- Dependability
- Strong work ethic
- Team leadership
- Adaptability
- Effective communication
- Organizational abilities
- Team development
Certification
- CompTia A+
- CompTia Security+
- CompTia Network+
- CompTia Cloud+
- Linux Essentials
- Microsoft Azure Fundamentals
- Microsoft Security, Compliance and Identity Fundamentals
Timeline
Wire Technician
AT&T
07.2023 - 11.2024
Package Delivery Driver
Independent Contractor
09.2021 - Current
Valet Attendant/Cashier
The Car Park
09.2021 - Current
Head Catering Driver/Assistant Manager
Brenzpizzacompany
09.2018 - 09.2022
Kitchen/Delivery Driver/Assistant Manager
Randy's Pizza
02.2003 - 09.2018
Completed Information Technology Security and Administration Program - Information Technology
MyComputerCareer.com
Associate of Applied Science - IT Service And Support
Wake Technical Community College
Some College (No Degree) - Graphic Design
Appalachian State University