Shahir Morales
Ewing,NJ
Summary
Results-driven delivery professional with a proven track record at Amazon, excelling in route management and customer service. Demonstrated expertise in safe driving and effective communication, ensuring timely deliveries and high client satisfaction. Recognized for attention to detail and reliability, consistently optimizing operational efficiency and enhancing service quality.
Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
11.2025 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Operated delivery vehicle safely while adhering to traffic regulations.
- Communicated effectively with customers regarding delivery status and any issues.
- Managed inventory of packages during loading and unloading processes.
- Assisted in maintaining vehicle cleanliness and operational readiness.
- Adapted quickly to changing schedules and delivery priorities throughout shifts.
- Collaborated with team members to optimize route planning and load efficiency.
- Reported discrepancies in deliveries or vehicle performance to management promptly.
- Delivered packages to customer doorsteps and business offices.
Mover
Swift Operations
02.2020 - Current
- Operated moving equipment, ensuring safe transport of goods.
- Packaged items securely to prevent damage during transit.
- Assisted team members in loading and unloading trucks efficiently.
- Followed safety protocols, maintaining a clean and organized work area.
- Communicated effectively with clients to ensure satisfaction throughout service.
- Trained new hires on best practices for packing and moving techniques.
- Streamlined inventory processes to improve overall workflow efficiency.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Resolved customer inquiries promptly, enhancing service experience and retention.
Cargo Ramp Agent
Ups
01.2021 - 02.2022
- Oversaw cargo loading and unloading processes, ensuring compliance with safety protocols.
- Coordinated aircraft ramp operations to optimize turnaround times and enhance service efficiency.
- Trained new team members on operational procedures and best practices for cargo handling.
- Conducted routine inspections of ground support equipment to maintain safety standards and operational readiness.
- Collaborated with flight crews to manage baggage transfers, ensuring timely departures and arrivals.
- Implemented process improvements that reduced delays during peak operation periods, enhancing overall workflow efficiency.
- Monitored weather conditions to proactively adjust ramp operations and minimize disruptions to schedules.
- Led team efforts in emergency response drills, reinforcing safety measures and readiness among staff members.
Education
High School Diploma -
Ridley High School
Ridley Park, PA06.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Vehicle cleaning and maintenance
- Delivery scheduling
- Route planning
- Quality assurance
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Client relationship management
- Documentation and reporting
- Order verification
- Pre-trip and Post-trip inspections
- Advanced planning
Timeline
Delivery Driver
Amazon
11.2025 - Current
Cargo Ramp Agent
Ups
01.2021 - 02.2022
Mover
Swift Operations
02.2020 - Current
High School Diploma -
Ridley High School