Shahira Johnson
Milwaukee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
United Way of Greater Milwaukee & Waukesha County
06.2019 - 09.2023
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Facilitated communication between different departments within organization.
- Monitored incoming emails and responded accordingly in a timely manner.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
Customer Service Representative
Maximus
06.2020 - 01.2021
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Scheduled appointments for clients based on availability of staff.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Maintained updated records of customer interactions and transactions.
- Coordinated with other departments to ensure efficient operations across the organization.
Education
Bachelor Of Communications - Social Media Marketing
Milwaukee Area Technical College
Milwaukee, WIBasic Studies -
Menomonee Falls High School
Menomonee Falls, WI06.2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Time management
- File organization
- Microsoft outlook
- Computer proficiency
- Customer relations
- Scheduling
- Strong problem solver
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Invoice processing
- Mail handling
- Spreadsheets
Timeline
Customer Service Representative
Maximus
06.2020 - 01.2021
Administrative Assistant
United Way of Greater Milwaukee & Waukesha County
06.2019 - 09.2023
Bachelor Of Communications - Social Media Marketing
Milwaukee Area Technical College
Basic Studies -
Menomonee Falls High School
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