Quickbooks
Shahista Chhatriwala
Carrollton,TX
Summary
Experienced professional in operations management, business development, and client relations within the tourism and travel industry. Proven track record of driving growth, optimizing operations, and providing exceptional customer experiences. Seeking a challenging role to leverage expertise and contribute to organizational success. Authorized to work legally in the United States of America.
Overview
17
17
years of professional experience
Work History
Co-Founder/Director of Operations
TraveldeZk Private Limited
04.2015 - 04.2023
- Motivated and empowered staff to make proactive decisions, enhancing client communications and service delivery
- Maximized new business development opportunities through strategic initiatives and networking efforts
- Represented the business at conferences, trade fairs, and networking events, fostering partnerships and driving brand visibility
- Directed and supported the consistent implementation of sales strategies, forecasting, and budgeting processes
- Established a referral network with local businesses to expand the client base and maximize value
- Adjusted selling prices based on market trends and competition to maximize profitability.
Manager
Travels Unlimited Media Pvt Ltd
04.2011 - 03.2015
- Promoted and marketed the business to new markets, contributing to growth and market expansion
- Sourced products and destinations to meet client demands, focusing on bespoke travel and sustainable tourism
- Managed client inquiries and expectations, ensuring high levels of customer satisfaction
- Sold travel products and tour packages, consistently meeting sales targets and revenue goals
- Oversaw budget management and financial performance, ensuring profitability and cost-effectiveness
- Liaised with travel partners to manage bookings, schedules, and operational logistics.
Senior Guest Service Professional
Transcontinental E-Services (Jet Airways Voice Process)
10.2009 - 04.2011
- Provided efficient guest service and optimized revenue through effective communication and problem-solving
- Handled customer service functions such as tele-check-in, ticket reservations, and amendments
- Managed escalations and special situations like flight disruptions and overbookings, ensuring prompt resolutions
- Implemented upgrades and loyalty programs in accordance with company guidelines and policies
- Ensured adherence to airline standards and policies, maintaining compliance and quality service.
Floor Manager
Reliance Web World (Anil Dhirubhai Ambani Group)
06.2006 - 12.2009
- Ensured store profitability through effective client management and upselling strategies
- Handled client inquiries and provided post-sales support, resolving issues and ensuring customer satisfaction
- Managed VIP clients, offering personalized solutions to meet their specific needs and preferences
- Collaborated with the head office to maintain records and implement operational improvements.
Education
Bachelor’s in Sociology & Food Nutrition -
Mumbai University
01.2006
Skills
- Operations Management
- Business Development
- Client Relations
- Sales Strategy & Forecasting
- Budget Management
- Networking & Partnership Building
- Customer Service Excellence
- Complex Problem-Solving
- Cross-Functional Teamwork
- Financial Management
- Business Administration
- Stakeholder Communication
Accomplishments
India’s Most Preferred Travel & Tourism Brands Award (July 2018) – Awarded for outstanding achievements and service excellence at TraveldeZk.
Hobbies and Interests
- Traveling
- Listening to soft Bollywood romantic music
- Watching movies
Timeline
Co-Founder/Director of Operations
TraveldeZk Private Limited
04.2015 - 04.2023
Manager
Travels Unlimited Media Pvt Ltd
04.2011 - 03.2015
Senior Guest Service Professional
Transcontinental E-Services (Jet Airways Voice Process)
10.2009 - 04.2011
Floor Manager
Reliance Web World (Anil Dhirubhai Ambani Group)
06.2006 - 12.2009
Bachelor’s in Sociology & Food Nutrition -
Mumbai University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchPersonal development programsQuote
Risk comes from not knowing what you are doing.
Warren Buffett
Software
GDS
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Limited Working
Interests
Travelling
Quality Time
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