Shahla Gailani

• Assisted healthcare professionals with patient examinations and routines.
• Recorded patient medical histories and vital signs accurately.
• Prepared examination rooms and ensured proper cleanliness and organization.
• Transported specimens to lab for analysis or delivered reports to appropriate personnel.
• Performed vital signs, such as blood pressure and temperature, on patients.
• Recorded patient medical histories and documented vital signs in electronic medical records system.
• Administered injections and immunizations per protocol.
• Ensured all paperwork was completed accurately prior to submitting it for processing.
• Processed prescription refills as directed by physician or nurse practitioner requests.
• Answered telephones and responded to inquiries from patients regarding their healthcare needs.
• Conducted routine screening tests including vision acuity, hearing tests, EKGs.
• Educated patients about medical procedures, medications, diets and other health-related topics.
• Greeted patients upon arrival at office or clinic; verified insurance information prior to visit.
• Documented notes during patient visits.
• Scheduled appointments for patients via phone and in person.

• Recognized needs and administered CPR, automated external defibrillator and oxygen following appropriate medical protocol and called for emergency assistance when necessary.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

Welcoming the customers and taking their orders.

Cashiering, cash handling, transactions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.