Shahla Nasrollahzadeh
Laguna Niguel,CA
Summary
Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Dyson
Fashion Island
04.2023 - 03.2024
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained schedule of class assignments to meet deadlines.
Customer Service Representative/Senior Customer Service Representative
Target
LAGUNA NIGUEL, CALIFORNIA
04.2020 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts -
Concordia Univeristy
Irvine, CA05-2019
Skills
- Strong oral and written communication skills
- Customer Service
- Leadership
- Cash Handling
- Cash and credit transactions
- Sales and Marketing
- Group learning
- Active Listening and Learning
- Computer Skills/ Microsoft Office
- Excellent Communication
- Customer Needs Assessment
- Licensed Cosmetologist
- Makeup Application
- Appointment Scheduling
Certification
- Cosmetology Licenses
Languages
English
Professional
Persian
Professional
Timeline
Beauty Advisor
Dyson
04.2023 - 03.2024
Customer Service Representative/Senior Customer Service Representative
Target
04.2020 - 04.2023
Bachelor of Arts -
Concordia Univeristy