Summary
Overview
Work History
Education
Skills
Timeline
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Shahmah Ahni

MATTESON,IL

Summary

Highly experienced Customer Service Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

15
15
years of professional experience

Work History

Sales Associate

JC Penny
01.2009 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Office Data Entry Clerk

LTD Commodities
02.2010 - 09.2018
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined call center operations for increased efficiency through effective call routing and queue management.
  • Managed high-volume call flows while maintaining a professional demeanor and quick response times.
  • Improved first-call resolution rates with thorough issue investigation and clear communication to customers.
  • Reduced errors in data entry tasks, resulting in more accurate financial reports for management.
  • Maintained high levels of accuracy with consistent double-checking and validation of entered data.
  • Assist customers in effectively choosing the right products for there orders with empathy and kindness.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

High School Diploma -

Rich Central High School
06.2009

Skills

  • Order Processing
  • Problem-Solving
  • Customer Relationship Management
  • Customer Support
  • Customer Assistance
  • Quality Assurance
  • Accuracy and Precision
  • Deadline-oriented
  • Typing Speed

Timeline

Office Data Entry Clerk

LTD Commodities
02.2010 - 09.2018

Sales Associate

JC Penny
01.2009 - Current

High School Diploma -

Rich Central High School

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Shahmah Ahni