Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Samantha Hahn

Alpharetta,GA

Summary

Professional leader with almost 10 years experience, ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

VP, Customer Growth & Retention

BeyondTrust Corporation
10.2023 - Current
  • Spearhead global recurring revenue department, leading almost 40 team members to attain $250M+ ACV bookings target in effort to drive BeyondTrust’s market position and growth
  • Drive upsell and cross-sell strategies, maximizing customer value and contributing to BeyondTrust’s continued increase in ARR
  • Oversee recurring revenue and develop strategy for all market segments from SME to Enterprise, across Americas, EMEA, & APJ
  • Champion specialized Migration Team to push customer conversions from perpetual to SaaS solutions while identifying expansion opportunities and securing annual maintenance contracts
  • Foster cross-functional synergy with FP&A, Operations, Product, and Go-To-Market teams to implement key strategic initiatives for company evolution
  • Lead liaison in Office of CFO Process Optimization Initiative, leveraging data-driven insights to enhance operational efficiency

Sr. Director, Renewals, Americas

BeyondTrust Corporation
01.2019 - 09.2023
  • Led a high-performing 17-member team to achieve $130M+ annual renewal bookings, fostering a culture of excellence and continuous improvement to renewal strategy
  • Drive $700M+ in expansion business through strategic point-of-renewal initiatives
  • Partnered with Finance and Sales Operations to forecast bookings, analyze churn trends, and mitigate revenue risks
  • Implemented data-driven strategies to enhance customer retention, yielding over 15% reduction in churn YoY
  • Orchestrated comprehensive operational procedures for renewal business, including development of company-wide documentation and management of Renewal Operations team

Manager, Customer Success

Bomgar Corporation
01.2016 - 12.2018
  • Evolved initial role specialist role into managerial position; on-boarded, trained, and managed team of 5 Customer Success Specialists
  • Directly managed over $100+ worldwide customer renewal accounts for over $20.5M
  • Fostered cross-functional partnerships with marketing and technical support teams to enhance product awareness and boost feature adoption among customers
  • Pioneered strategies to maximize customer retention and satisfaction, contributing to recognition as top individual renewal revenue contributor in organization

Education

Bachelor’s Degree - Marketing

University of Georgia
Athens
12.2015

Skills

  • Strategic vision & planning
  • Problem solving
  • Negotiation
  • Communicating & Presenting
  • Data Analysis & Reporting
  • CRM Tools (Salesforce, Gainsight, PowerBI)
  • Process Improvement
  • Leadership Development & Team Motivation
  • Budgeting & Forecasting

Certification

  • Frontline: Leadership Impact, 2020
  • Changemakers: Appreciative Inquiry 2021
  • Pathbuilders: PERCEPTA Women's Leadership, 2023

Accomplishments

  • Led Retention & Growth Team expansion 4x over 5-year period (2019 - 2024)
  • Met or exceed quota 22 of 23 quarters (2019 – 2024)
  • BeyondElite Recipient, voted by Executive Leadership Team (2023)
  • Initiated, designed, and launched Migration Team to specialize in SaaS conversions (2024 launch)

Interests

Cardio kickboxing, Game nights, Pilates, Baking

Timeline

VP, Customer Growth & Retention

BeyondTrust Corporation
10.2023 - Current

Sr. Director, Renewals, Americas

BeyondTrust Corporation
01.2019 - 09.2023

Manager, Customer Success

Bomgar Corporation
01.2016 - 12.2018

Bachelor’s Degree - Marketing

University of Georgia

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Samantha Hahn