SHAHRAH SAMMETA

Directed management of two office locations to enhance operational effectiveness and employee productivity.

• Oversaw resolution of personnel-related issues to facilitate efficient document processing and record-keeping.
• Safeguarded company documents and personnel records by maintaining strict confidentiality protocols.
• Facilitated client satisfaction by promptly resolving inquiries and concerns via phone and email communication.
• Organized and managed office events and meetings to enhance collaboration and streamline participant engagement.
• Supported recruitment efforts through effective interview techniques and comprehensive onboarding to enhance team integration.
• Facilitated effective communication between upper management and staff members to ensure timely resolution of concerns and issues.
• Enhanced operational efficiency for department heads through meticulous administrative assistance, focusing on report generation and accurate data entry.
• Supported operational safety initiatives through regular equipment inspections and adherence to emergency protocols.
• Facilitated office meeting scheduling and coordination to promote seamless operations and reduce conflicts.
• Partnered with IT department to facilitate office technology enhancements aimed at improving overall efficiency and safeguarding data integrity.
• Delivered essential administrative assistance to senior management to streamline operations and prioritize strategic initiatives.
• Optimized workspace layout to foster a more efficient and productive work environment.
• Managed front area operations to facilitate prompt responses to customer questions.
• Supported front desk functionality to ensure seamless operations during employee absences or lunch periods.
• Managed inventory levels and procurement processes to maintain adequate supplies and equipment.
• Reviewed and verified patient charts and associated documents to maintain accurate and up-to-date records in the system.
• Monitored adherence to HIPAA, OSHA, and employment labor regulations to mitigate legal risks.

System Knowledge:

• Matrix care
• Teams
• Microsoft 365

Achieved operational efficiency across 8 offices by managing 9 providers effectively. Improved client satisfaction through successful implementation of 2 NPS initiatives. Enhanced productivity by overseeing 12 front office and back office management tasks.

Credentialing

• Coordinated credentialing processes for provider and nurse practitioner applications, ensuring compliance with hospital and rehabilitation unit standards.
• Oversaw timely renewal of licenses and board certifications to ensure compliance and operational continuity.
• Oversaw management of credentialing documentation, including TDAP, flu, CME, driver's license, birth certificate, and CV. Directed efforts to monitor expiration dates and implement necessary updates. Championed adherence to credentialing standards across all documentation.
• Maintained regular communication with facility administration contacts to ensure alignment on operational goals.

Clinic operations

• Oversaw clinical staff management, focusing on front and back office medical assistants. Developed training programs to elevate staff competencies. Coordinated schedules to optimize resource allocation and service delivery.
• Oversaw staff scheduling and timecard management to optimize workforce efficiency. Managed approval workflows for PTO and sick leave to ensure compliance with company policies. Coordinated with team leaders to address scheduling conflicts and enhance operational effectiveness.
• Partnered with clinic leadership to align operations with key performance indicators and office goals.
• Facilitated resolution of patient concerns and complaints to enhance overall patient satisfaction.
• Organized and led all-staff provider pod and leadership meetings to align strategic objectives.
• Oversaw ultrasound clinic dedicated to chronic kidney disease management. Directed scheduling for Procrit injection clinic and nurse practitioners to optimize patient care. Implemented efficient processes to enhance clinic operations and patient satisfaction.
• Oversaw vendor relationships with Sharps, Jan Pro Cleaning Services, McKesson, Office Depot, LabCorp, and Sonora Quest to optimize service agreements and enhance operational efficiency.

Human Resources and Recruiting:

• Developed and refined job descriptions and postings to align with organizational hiring goals.
• Facilitated processing and tracking of candidate applications to streamline recruitment efforts.
• Executed new hire I-9 management and verification processes to ensure compliance with employment regulations.
• Led negotiations for salary and job offers, ensuring alignment with company policies and market standards. Collaborated with HR teams to develop competitive compensation strategies. Guided hiring managers in making informed decisions regarding candidate offers.
• Designed and facilitated training sessions to enhance new hire onboarding efficiency.
• Coordinated new hire onboarding and provisioned necessary systems access to enhance operational efficiency.

Reporting:

• Compiled and presented KPI and office metric reports to support strategic decision-making.
• Implemented utilization plans to enhance operational efficiency and productivity.
• Analyzed no-show and cancellation rates to inform strategic decision-making. Led initiatives aimed at minimizing cancellations and enhancing customer satisfaction. Collaborated with cross-functional teams to implement effective solutions.
• Oversaw patient onboarding processes to enhance overall experience. Coordinated with medical staff to ensure accurate collection of patient information. Streamlined communication channels to improve patient-provider interactions.
• Led initiatives to define patient target goals for stages 3b, 4, and 5. Analyzed appointment gaps to optimize resource allocation and improve patient access. Championed strategies to enhance overall patient experience and care delivery.
• Oversaw identification and resolution of missing billing and claim slips to improve operational accuracy. Managed open encounters to facilitate timely processing and enhance service delivery. Coordinated with cross-functional teams to optimize claims management processes.

System knowledge:

• Microsoft office 365 (excel, PP, outlook, teams, share point, word, one note)
• TractManager
• Athena EMR system
• Tableau
• Adobe
• ADP TotalSource
• Concur
• PMD

Hospital system access and account/group admin:

• Banner, Dignity/Cerner, Innovations, etc.
• Accounting and Finance
• Reconciling co-pays, deposits, co-insurance
• Posting time of service money
• Program rollouts and Initiatives
• Value Based Care program, Medicare (CMS)
• Qure4U

Compliance:

• HIPAA, OSHA, employment labor laws, etc.

• Coordinated patient follow-up communications, ensuring timely responses to inquiries and concerns.
• Scheduled and organized training sessions for new hires, enhancing onboarding efficiency and retention.
• Maintained comprehensive records of compliance audits, ensuring adherence to HIPAA and OSHA regulations.
• Streamlined appointment scheduling processes, improving patient access to care and reducing wait times.
• Facilitated interdepartmental collaboration by distributing relevant updates during team meetings and briefings.
• Managed office inventory systems, optimizing supply levels to ensure uninterrupted clinic operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accurate.

System Knowledge:

• Microsoft office365
• Workday
• PMD
• Snappy
• Oracle

KPI Metrics and Special Projects:

• Successfully converted catheter utilization rates to AVF OR AVG utilization by 60%.
• Successfully converted hemodialysis modality to peritoneal dialysis modality by 70 % for the quarter year.

Center Operations:

• Trained more than 20 staff on hemodialysis machine operations and proper site access connections.
• Conducted patient education on newly referred chronic kidney disease patients.
• Inventoried, ordered, and restocked hemodialysis equipment and supplies.
• Ensured and maintained patient and staff safety.
• Performed routine quality control and safety checks on medical equipment.

Procedures and Testing:

• Mixed dialysate and priming dialyzer with saline or heparinized solutions
• Conducted reverse osmosis water systems and completed water quality monitoring tests.
• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
• Maintained connection to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
• Set up and operated dialysis machines for patients receiving treatment for renal failure.
• Reviewed patient files and records, including allergies, problems, medications, and immunization statuses.

• Operated hemodialysis machine to provide dialysis treatment for patients with kidney failure.
• Recorded patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate.
• Recorded patient's post dialysis weight, temperature, blood pressure, pulse rate, and respiration rate.
• Updated patient data on an as needed basis.
• Prepared the patient for treatment as defined by the current department policy.
• Initiated, monitored, and terminated dialytic therapy.
• Recognized problems, demonstrates appropriate immediate action, and notifies responsible parties in a timely manner.

• Evaluated, designed, and executed patient care plans in collaboration with healthcare professionals.
• Analyzed medical information and implemented individualized bedside nursing strategies for pre- and post-surgery patient care.
• Executed medication preparation and administration processes to support optimal patient care.
• Oversaw wound care management and catheter insertion processes. Supervised IV maintenance to ensure patient comfort and safety.
• Oversaw calibration of specialized medical equipment and analyzed recordings and readings for accuracy.
• Monitored patient vitals to ensure safety and communicated any adverse reactions to medications without delay.
• Coordinated multidisciplinary efforts to enhance patient discharge planning and ensure continuity of care.
• Facilitated comprehensive patient education regarding treatment plans and adherence to surgical and post-operative care protocols.
• Ensured accuracy and confidentiality of patient files and health records to support quality care.
• Maintained adherence to established nursing standards and protocols to enhance patient safety and quality of care.