Shahrifa Burke
Angier
Summary
Experienced TSA officer specializing in incident reporting and customer relationship management. Skilled in training personnel and coordinating emergency responses, leading to improved security measures and compliance with federal regulations.
Overview
17
17
years of professional experience
Work History
TSA officer
Department of Homeland Security
Morrisville
05.2019 - 11.2025
- Collaborated with law enforcement agencies to coordinate emergency response efforts.
- Conducted risk assessments to identify potential threats and vulnerabilities.
- Monitored security protocols to ensure compliance with federal regulations.
- Processed incident reports to document security breaches and responses.
- Facilitated training sessions on safety procedures for new personnel.
- Implemented operational policies to enhance security measures across facilities.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Ensured the security and confidentiality of sensitive information.
Cashier
Sam's Club #8218
Fayetteville,NC
12.2016 - 12.2017
- Operated cash register efficiently during high-volume transactions.
- Provided excellent customer service to enhance shopping experience.
- Maintained clean and organized checkout area for optimal functionality.
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on register procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Bank Teller
Fort Sill Federal Credit Union
Lawton
06.2010 - 01.2011
- Assisted members with account inquiries and service requests.
- Managed cash drawer and balanced at the end of each shift.
- Promoted credit union products to enhance member services.
- Maintained compliance with banking regulations and policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Bank Teller
Fort Bragg Federal Credit Union
Fayetteville
04.2009 - 12.2009
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Took on additional shifts during busy periods to minimize staffing shortages.
Education
High School Diploma -
St.Croix Central High School
Kingshill, STX Virgin Islands06-2002
Skills
- Risk assessment
- Emergency response
- Security compliance
- Incident reporting
- Operational policies
- Customer relationship management
Accomplishments
Model Officer Award
July 2021
July 2021
Timeline
TSA officer
Department of Homeland Security
05.2019 - 11.2025
Cashier
Sam's Club #8218
12.2016 - 12.2017
Bank Teller
Fort Sill Federal Credit Union
06.2010 - 01.2011
Bank Teller
Fort Bragg Federal Credit Union
04.2009 - 12.2009
High School Diploma -
St.Croix Central High School