Shahrod Drumond
Brooklyn,USA
Summary
Dynamic professional with a proven track record of exceptional performance and client service for private, global, and institutional companies. Expertise in managing multiple projects from inception to completion, consistently surpassing expectations and performance goals. Thrives in fast-paced, high-pressure environments while fostering a collaborative team spirit. Committed to bringing positive energy and a proactive attitude to the workplace, with a strong dedication to earning trust through hard work and an unwavering commitment to organizational success.
Overview
16
16
years of professional experience
Work History
Supervisor of Distribution Operations-SDO
United Sates Postal Service
Brooklyn, NY
05.2019 - Current
- Assign tasks based on work hours to maximize efficiency, set work schedules, and reallocate assignments based on workload fluctuations.
- Train employees, monitor their performance, conduct performance evaluations, and identify areas for development.
- Manage employee attendance and enforce policies to ensure accurate timekeeping.
- Monitor the workplace for safety hazards and enforce safety regulations and zero-tolerance policies for workplace violence.
- Oversee daily mail processing, delivery, and sorting to ensure the smooth flow of operations.
- Conduct daily meetings and stand-up talks with employees.
- Address employee issues, customer complaints, and labor relations matters, including investigating grievances and responding to union representatives.
- Provide status reports to leadership, maintain records, and ensure operational information is complete and accurate.
- Enforce organizational policies and procedures and ensure employees are informed of their rights and obligations.
- Analyze delivery and retail operations using data to identify and resolve deficiencies and make recommendations for improvement.
- Monitor and ensure service quality and compliance with standards.
- Interact with customers and major mailers to resolve problems and improve service.
Mail Handler
USPS
Brooklyn, NY
05.2019 - Current
- Coordinated unloading of trailers while managing critical tasks to optimize mail movement and processing efficiency.
- Managed the handling and sorting of moderate to heavy parcels and bundles, ensuring timely processing from trucks to designated equipment.
- Managed separation of incoming bulk mail and coordinated loading onto mail trucks to ensure prompt distribution.
- Utilized equipment, such as, a sidewinder, tugger, and forklift for effective mail transportation to assigned locations.
- Managed rewrapping of damaged items and conducted weight assessments for efficient logistics operations.
- Sorted and distributed incoming mail and packages efficiently.
- Operated advanced mail processing equipment to ensure timely delivery.
Access-A-Ride
MV Transportation
Brooklyn, NY
11.2015 - 05.2019
- Operate vehicles in a safe, courteous and reliable manner.
- Responsibly transport elderly and disabled passengers to and from their destinations.
- Assist in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs.
- Perform pre/post trip vehicle inspections.
- Train new employees on how to properly secure the passengers in wheelchairs and also following all safety rules and guidelines while getting each customer to and from their locations in a timely fashion.
Administrative Assistant
NCSPlus Incorporated
New York, NY
01.2014 - 09.2014
- Answer phones and assist clients and/or attorney with inquiries and disputes.
- Create client letters for monthly distribution on account update.
- Input and update changes to debit accounts.
- Using the company’s software to make changes to debtor accounts on a daily basis (whether the debtor paid in full, settled in full, filed for bankruptcy, or is disputing the validity of the debt they are being held responsible for).
- Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Internship
NCSPlus Incorporated
New York, NY
09.2013 - 01.2014
- Answer phones and assist clients and/or attorney with inquiries and disputes.
- Create client letters for monthly distribution on account update.
- Input and update changes to debtors’ accounts.
- Using the company’s software to make changes to debtor accounts on a daily basis (whether the debtor paid in full, settled in full, filed for bankruptcy, or is disputing the validity of the debt they are being held responsible for).
Facilities Management Section/Forklift Operator
Social Security Administration
Jamaica, NY
11.2009 - 09.2011
- Operate warehouse equipment including electric walker, forklift and stacker.
- Handle the responsibility of restocking inventory of supplies such as paper, envelopes, desk supplies, hazardous materials, and furniture.
- Responsible for maintaining the neatness and order of each warehouse throughout building.
- Assist with deliveries of office furniture and supplies to other SSA locations as well as throughout the building for special events (corporate meetings, vendors, or simply request to make changes to office settings).
- Did clerical work (Make copies, laminate, create spreadsheets, fax, create memos for various announcements throughout the building).
Education
Associates Degree - Business Administration-Accounting
ASA College
New York02.2014
Attendance and Mathematic Award - undefined
Brooklyn Secondary School for Collaborative Studies
Brooklyn06.2009
Skills
- Certified Class C commercial driver
- Skilled in Microsoft Office tools
- Proficient typing speed of 70-85 words per minute
- Cash handling expertise
- Security Guard License
- Logistics support expertise
- Electric jack operation
- Electric Rider Walker
- Certified forklift operator
- Stacker
- Floor Buffer
- Strong oral presentation skills
- Professional writing skills
- Organizational skills
- Detail oriented
- Initiative-driven individual
- Adaptability
- Problem solving
- Multitasking
- Supportive demeanor
- Autonomous project execution
- Efficient knowledge retention
Personal Information
Driving License: CDL License (Class C)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor of Distribution Operations-SDO
United Sates Postal Service
05.2019 - Current
Mail Handler
USPS
05.2019 - Current
Access-A-Ride
MV Transportation
11.2015 - 05.2019
Administrative Assistant
NCSPlus Incorporated
01.2014 - 09.2014
Internship
NCSPlus Incorporated
09.2013 - 01.2014
Facilities Management Section/Forklift Operator
Social Security Administration
11.2009 - 09.2011
Attendance and Mathematic Award - undefined
Brooklyn Secondary School for Collaborative Studies
Associates Degree - Business Administration-Accounting
ASA College