Shahrokh Memarbashi
Miami,FL
Summary
Attentive [Job Title] specializing in premises monitoring and surveillance. Honest and dedicated individual trained in use of lethal and non-lethal defensive techniques. Offering strong attention to detail, diligent follow-through and more than [Number] years of related experience. Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Looking to offer [Number] years of experience to [Company] to obtain permanent position. Vigilant security professional experienced in working independently to uphold tight security for [Type] facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in [Language] with basic understanding of [Language].
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Above Ground Level Aerospace
12.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Armed Guard Supervisor
John Rodriguez
01.2020 - 12.2023
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Participated in ongoing professional development training to stay current on best practices in armed guard procedures and tactics.
- Maintained detailed incident reports, providing crucial information for management decisions regarding security protocols.
- Ensured compliance with company policies and regulations through routine inspection of employee badges and belongings.
- Assisted in maintaining a safe environment for staff and visitors through diligent observation and reporting of suspicious activities.
- Served as a key member of the crisis management team, contributing valuable input during critical decision-making processes.
- Reduced risk of unauthorized entry by managing access control systems and verifying visitor credentials.
- Maintained proficiency with multiple firearms types, consistently scoring above average marks during weapons qualification tests.
- Performed regular maintenance checks on security equipment to ensure optimal functionality at all times.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
- Received recognition for exceptional performance in deterring potential criminal activity through vigilant observation skills.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained physical fitness to perform physically demanding job tasks.
- Monitored all doors and windows of [Number]-foot [Type] facility to prevent entry of unauthorized individuals.
- Demonstrated a strong commitment to client satisfaction by consistently providing timely and professional security services tailored to specific needs.
- Provided assistance during emergency situations, successfully evacuating personnel and securing the premises.
- Successfully intervened in potentially dangerous situations by de-escalating conflicts using strong verbal communication skills.
Restaurant Manager
Empire Lounge and Pizzaria
01.2010 - 12.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL12.2008
Skills
Problem-Solving
Customer-focused
Customer Relations
Time Management
Decision-Making
Excellent time management skills
Cash Handling
Adherence to high customer service standards
Team Building and Leadership
Effective workflow management
Relationship Building
Handling Escalations
Timeline
Customer Service Manager
Above Ground Level Aerospace
12.2023 - Current
Armed Guard Supervisor
John Rodriguez
01.2020 - 12.2023
Restaurant Manager
Empire Lounge and Pizzaria
01.2010 - 12.2019
High School Diploma -
Miami Killian Senior High School
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