Shahrzad Hadiyan
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with moderate knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Personal Banker
JP Morgan Chase
04.2018 - 02.2021
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Lead Teller Operations Specialist
JPMorgan Chase
02.2017 - 04.2018
- supported Branch Manager and Tellers to ensure transactions are completed accurately, while complying with all policies, procedures and regulatory banking requirements.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Server
Shaherzad Restaurant
03.2016 - 04.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Personal Banker
Bank Of America
08.2014 - 02.2017
- Cross-sold bank products and services to meet customer needs and provide options.
- Greeted customers and delivered information about new account processes.
Barista
Coffee Bean & Tea Leaf
02.2012 - 08.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Skills
- Suggestive Selling
- Food and Beverage Management
- Error Identification
- Attending Multiple Customers
- Custom Drink Preparation
- Responsible Alcohol Service
- Classic Cocktails
- Safe Serving Knowledge
- Maintaining Clean Bar
- Anticipating Guest Needs
- Forecast Preparation
- Ordering Bar Supplies
Timeline
Personal Banker
JP Morgan Chase
04.2018 - 02.2021
Lead Teller Operations Specialist
JPMorgan Chase
02.2017 - 04.2018
Server
Shaherzad Restaurant
03.2016 - 04.2018
Personal Banker
Bank Of America
08.2014 - 02.2017
Barista
Coffee Bean & Tea Leaf
02.2012 - 08.2014
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