Shahzia Tahseen
Northville,MI
Summary
9 years of extensive experience in software testing lifecycle, design and implementation of QA methodologies and practices. Experienced in automating backend APIs using Gherkin, Cucumber (Page Object Model) and Postman/Newman Tool. 6+ years of Proficient experience in API testing (both REST services and web services) using Rest API, POSTMAN, and excellent understanding of Request and response XML and JSON. Experienced in Software Development Life Cycle - SDLC (Analysis, Design, Development and Testing). Experience in Web based testing including GUI Testing, Regression Testing, Integration Testing, System Testing, Load and Performance Testing, Functional Testing, User Acceptance Testing and Black Box Testing. Experience leading & driving entire QA process for critical customer facing applications from planning until sign off. Proven track record of launching excellent quality applications with 0 critical production defects in majority of releases. Received many appreciations for providing optimization ideas by identifying critical bottlenecks via load testing for reducing response times of critical APIs by 50%. Lead the periodic Defect review meetings with the development team during each testing phase. Excellent analytical and communication skills and ability to work independently. Good experience in Onsite -Offshore project execution model.
Overview
10
10
years of professional experience
Work History
Lead Software Quality Assurance Engineer
Global Mobile Applications
Mc Donald's Corp, MI
10.2023 - Current
- Lead QE teams across GMA End-to-End testing platform
- Drive testing automation initiatives that directly impact defect leakage for all markets
- Successfully automated 40% of backend sanity test cases using Karate framework in Gherkin format and Page Object Model, reducing manual testing effort by 7 manpower days per sprint
- Used JIRA for defect management and Zephyr scale for test case management
- Perform critical debugging sessions to identify script failures and code defects and identify root cause of failures
- Monitor Automation script executions and nightly jobs to analyze the build stability index and implement constant optimizations to the automation test suite.
Lead Development Quality Engineer
Product Development
Ford Motor Company, MI
01.2019 - 10.2023
- Lead the Quality Engineering activities for Connected Vehicles (Over the Air Updates) Platform at Ford Motor Company and ensured the product meets all the standards of design and quality
- Lead signoffs and release management activities for all the production deployments of the services & features using GitHub, Jenkins, and PCF
- Developed Load and performance scripts on all the microservices using JMeter, Gatling and BlazeMeter to identify bottlenecks and transform the systems to make them highly scalable and reliable
- Achieved reduced response times of some significant APIs by 50% by leading the analysis of the load test results using Grafana, PCF & Dynatrace
- Developed automation scripts for backend and front-end APIs using Postman and Newman
- Developed and maintained API automation test suites using Karate
- Designed, coordinated, and executed functional, regression, and end-to-end tests in a highly agile environment
- Built & managed test data in QA environments & provisioned test benches using CAN & DET tools
- Formulated effective and ingenious solutions to improve our systems and processes' efficiency, quality, and user experience
- Actively participated in on-call and production support activities
- Debug & analyze root causes for prod issues/defects in lower environments
- Mentored recruits with regular KT sessions and documentations.
Software Quality Engineer
General Motors
MI, MI
02.2017 - 01.2019
- Contributed as the core SME to all the Quality Engineering tasks for the Core Infotainment and vehicle telematics applications for Info 3.0 and NGI vehicles at General Motors
- Identified, designed, developed, and documented test plans, test strategies, and test cases to cover various use cases and edge-case scenarios effectively
- Set up test benches and vehicles for functional and vehicle testing by using ADB commands to dump the code into the vehicle modules
- Collaborated closely with all the stakeholders - Product Owners, System Architects, and Product Development teams and participated in sprint planning meetings to study the new requirements and test strategies
- Worked effectively to report bugs in the system and actively triaged and retested the fixed issues
- Ensured that the project deadlines are met by monitoring the progress closely and finding alternatives to overcome possible roadblocks
- Performed end-to-end testing from cloud to the vehicle to validate sync updates via SFDC.
Project Management & Business Analyst Intern
Quicken Loans
MI, MI
09.2016 - 12.2016
- Worked as a Project Manager & Business Analyst Intern to formulate and define project scope and objectives for transportation tracking applications for RideHop
- Lead a small team of 3 members to start a completely new transportation tracking application from the start to the end
- Organized regular meetings with the clients and the team, to capture and design the BRDs and the user interface
- Organized discussions focused on adopting best practices and proper planning to meet the promised deadlines
- Volunteered to test the newly developed features for the application and report all the bugs to enhance the system and the user experience of the application
- Demonstrated different phases of the SDLC of the application, to the clients periodically.
Quality Engineer Trainee
Cognizant Technology Solutions
Chennai, India
01.2015 - 12.2015
- Assisted the team in writing and executing test cases
- Discussed the defects with the developers and logged the bugs in Quality Center to track and ensure that the design specs and requirements are strictly met
- Prepared and provided the test estimation plan, test summary, requirement traceability matrix, and test closure reports to the Program Managers
- Organized Knowledge Transfer sessions for the recruits
- Organized and participated in various team-building activities with the offshore testing teams.
Software Engineer Trainee
Tech Mahindra Ltd
Hyderabad, India
06.2014 - 11.2014
- Underwent training as an Associate Software Engineer
- Gained good industrial knowledge in the field of database management, SQL, PLSQL, and Web development.
Education
Master of Science - Engineering Management
University of Michigan - Dearborn
12.2017
Bachelor of Technology - Mechanical Engineering
JNTU - Hyderabad
01.2014
Skills
- Quality Assurance
- Load & Performance Testing
- API Automation
- Backlog Grooming
- Sprint Planning
- Sprint Demo Organizing
- Monitoring/Troubleshooting
- Release/Program Mgmt
- Mentorship and Training
- Team Player
- ISTQB Certified Tester
- Automated testing
- QA reporting
- User Acceptance Testing
- Quality assurance analysis
- Cross-Functional Team Collaboration
- Test Plan Development
Timeline
Lead Software Quality Assurance Engineer
Global Mobile Applications
10.2023 - Current
Lead Development Quality Engineer
Product Development
01.2019 - 10.2023
Software Quality Engineer
General Motors
02.2017 - 01.2019
Project Management & Business Analyst Intern
Quicken Loans
09.2016 - 12.2016
Quality Engineer Trainee
Cognizant Technology Solutions
01.2015 - 12.2015
Software Engineer Trainee
Tech Mahindra Ltd
06.2014 - 11.2014
Master of Science - Engineering Management
University of Michigan - Dearborn
Bachelor of Technology - Mechanical Engineering
JNTU - Hyderabad
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