SHAI-ANN TAM
Bronx,NY
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer communications, conflict resolution, and service delivery. Aiming to leverage my skills to successfully fill the Customer Service Specialist role at your company.
Overview
9
9
years of professional experience
Work History
Assistant Manager
VERIZON
Bronx, NY
06.2016 - 04.2022
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Provide Customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Supervisor
WALMART
White Plains, NY
11.2012 - 09.2015
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Processed product returns and assisted customers with other selections.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Social Work
Dominican College of Blauvelt
Orangeburg, NYSkills
- Management Skills
- Communication
- Organizational Skills
- Customer Service
Timeline
Assistant Manager
VERIZON
06.2016 - 04.2022
Supervisor
WALMART
11.2012 - 09.2015
Social Work
Dominican College of Blauvelt