Shannon Dunseath
Scottsdale ,AZ
Summary
Dynamic Account Manager with a proven track record at Southwest Service Administrators Inc., excelling in client relations and account oversight. Recognized for enhancing client satisfaction and retention through exceptional service and effective problem resolution. Skilled in networking and collaboration, driving team productivity while maintaining strong professional relationships.
Overview
2026
2026
years of professional experience
Work History
Account Manager
Southwest Service Administrators Inc.
Phoenix
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence
Respiratory Therapist
Abrazo Arrowhead Hospital
Phoenix, AZ
2014 - 2025
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Developed strong relationships with referring physicians by providing timely communication regarding patient progress and updates on therapy effectiveness.
Bartender/Lead Trainer
Red Robin
Phoenix, AZ
2005 - 2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Carrington College
Phoenix, AZSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Account oversight
- Networking skills
- Client meetings
- Vendor relations
Timeline
Account Manager
Southwest Service Administrators Inc.
01.2022 - Current
Respiratory Therapist
Abrazo Arrowhead Hospital
2014 - 2025
Bartender/Lead Trainer
Red Robin
2005 - 2015
Carrington College