Shaia Currey
East Hartford,CT
Summary
Dynamic leader with a proven track record at Community Partners in Action, excelling in staff development and operational oversight. Skilled in fostering a trauma-informed environment while demonstrating empathy and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Youth Mentor (Supervisor)
Community Partners in Action
11.2022 - Current
- Provide supervision of all shift activities including assistance and guidance to Youth Mentors and direct supervision of youth with daily activities including school and groups.
- Maintain a safe, secure, strength-based, gender responsive, trauma informed, linguistically appropriate and culturally sensitive environment.
- Implement all agency/program policies and procedures governing facility operations to ensure compliance.
- Ensure that all necessary logs, incident reports, inspections and forms are completed as required.
- Train, coach, develop and evaluate staff.
- In the absence of the Program Manager, assume the operational responsibilities of the program.
- Oversee the proper use of equipment, security devices and other program property.
- Meet with management and other staff on a regular basis to clarify operational policies and procedures and review programming.
Staffing Authorizations Department
Carecentrix
01.2014 - 09.2022
- Working in staffing authorizations departments, entering new referrals with diagnosis codes patient demographics reviewing patient history and physical, taking inbound and outbound patient, doctors, providers call in the verification department.
- Reviewing doctor's orders, issuing authorizations to different agencies' hospitals or outpatient facilities for patient sleep studies, infusion, formula, cpap & bipap machine wound care supplies.
- Work from home.
Debt Collector
IQOR
11.2010 - 05.2013
- Collect unpaid premiums debts for insurance companies, process patient refund requests for clinics and hospitals.
- Answer 105-115 inbound and outbound calls daily resolving outstanding debt issues in a busy call center environment.
Personal Care
Companions and Homemakers
03.2008 - 12.2008
- Worked at a home health care agency providing home care and personal care to patients in nursing homes and private homes.
- Part-time weekends.
Case Processor
Metropolitan Life Insurance
01.2006 - 12.2008
- Input MetLife applications using Skell App, input checks, review MetLife applications daily for errors before submitting to CAS.
- QC other employees work, generate daily reports for manager.
Teleunderwriting Specialists & Underwriting Assistant
Metropolitan Life Insurance
09.2004 - 01.2006
- Playing an active role in customer service.
- Responds to agent's questions or concerns by phone.
- Data collecting client information and entering information into life insurance applications.
- Providing customer service while the company transitioned over to MetLife.
Admin
Advantage Staffing
12.2003 - 09.2004
- Daily office support, customer service duties application input, data entry, answering agent's questions or concerns by telephone on their client insurance policies.
- (Metropolitan)/Travelers Life & Annuity (Temporary contract)
Patient Account Specialists
Carecentrix
05.2013
- Worked in billing department, taking phone calls from patients and insurance carriers.
- Review accounts advise patients of account status and balances, taking payments after insurance carriers process claims, reviewing EOB to verify proper payments.
- Looking up claims in the claims 98 system, working with several providers to assist patients in obtaining Nursing & Physical Therapist visits, CPAP machine, Nebulizer.
Education
United way Leaders Academy -
10.2025
Professional Skills Academy Certifications -
Goodwin University
East Hartford, CT06.2021
Patient care associate -
CT TRAINING Center
CT07.2009
High school diploma -
Hartford Public School
Hartford, CTDoctoral degree - Christian Leadership and Education
HBIU
Skills
- Leadership and empathy
- Problem-solving strategies
- Effective communication
- Patience and understanding
Certification
HWLA Training certificate
Accomplishments
Ann Koletsky outstanding performance award 2024
Timeline
Youth Mentor (Supervisor)
Community Partners in Action
11.2022 - Current
Staffing Authorizations Department
Carecentrix
01.2014 - 09.2022
Patient Account Specialists
Carecentrix
05.2013
Debt Collector
IQOR
11.2010 - 05.2013
Personal Care
Companions and Homemakers
03.2008 - 12.2008
Case Processor
Metropolitan Life Insurance
01.2006 - 12.2008
Teleunderwriting Specialists & Underwriting Assistant
Metropolitan Life Insurance
09.2004 - 01.2006
Admin
Advantage Staffing
12.2003 - 09.2004
United way Leaders Academy -
Professional Skills Academy Certifications -
Goodwin University
Patient care associate -
CT TRAINING Center
High school diploma -
Hartford Public School
Doctoral degree - Christian Leadership and Education
HBIU