SHAIBU TAIRU
Bronx
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Security Officer
National Protective Service
New York
08.2025 - Current
- Collaborated with law enforcement agencies during security operations.
- Monitored and enforced compliance with U.S. customs regulations.
- Assisted travelers with customs declaration processes and inquiries.
- Assessed risk levels based on factors such as nationality, travel patterns, purpose of trip and mode of transport.
- Verified accuracy of documentation provided by travelers including visas, passports and other identification documents.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
Customer Support
African Home Restaurant
Bronx
03.2023 - 05.2025
- Provided customer support and assistance over the phone, email, and live chat.
- Responded to inquiries in a timely manner during events.
- Tracked support requests and generated weekly reports summarizing activity.
- Troubleshot technical issues and delivered client-focused solutions.
Customer Service Associate
Duane Reade
New York
09.2022 - 06.2023
- Greeted customers and identified their needs.
- Handled returns, exchanges, and refunds.
- Resolved inquiries and maintained strong product knowledge.
- Prepared and evaluated CRM reports to identify service improvements.
Personal Assistant
Nigerian Embassy / United Nations
New York
02.2022 - 08.2022
- Managed executive calendars and appointment schedules.
- Organized travel logistics including flights, accommodations, and transport.
- Greeted visitors and assisted with inquiries.
- Transported employer's relatives and guests as needed.
Delivery Associate
Amazon DSP
New York
03.2021 - 01.2022
- Executed assigned delivery routes daily.
- Inspected delivery vehicle for safety and performance.
- Maintained delivery logs and ensured accurate recordkeeping.
- Loaded and secured cargo efficiently and safely.
Education
Bachelor of Arts - Computer Engineer Technology
NY CITY COLLEGE OF TECHNOLOGY / CUNY
Brooklyn, NY 09.2020 - 01.2026
High School Diploma -
OUR SAVIOUR LUTHERAN SCHOOL
Bronx, NYSkills
- Verbal & Written Communication
- Team Player
- Time Management
- Organizational Skills
- Customer Service
- Safe Driving
- GPS Navigation
- Dispatch Communication
- Data Analytics
- First Aid & CPR
- Project Coordination
- Conflict Resolution
Certification
- Mental Health Therapy Aide
- Data Analyst
- Supporting Individuals with Intellectual Disabilities and Mental Illness
- First Aid / CPR
- Introduction to Data Analytics and Python
Timeline
Security Officer
National Protective Service
08.2025 - Current
Customer Support
African Home Restaurant
03.2023 - 05.2025
Customer Service Associate
Duane Reade
09.2022 - 06.2023
Personal Assistant
Nigerian Embassy / United Nations
02.2022 - 08.2022
Delivery Associate
Amazon DSP
03.2021 - 01.2022
Bachelor of Arts - Computer Engineer Technology
NY CITY COLLEGE OF TECHNOLOGY / CUNY
09.2020 - 01.2026
High School Diploma -
OUR SAVIOUR LUTHERAN SCHOOL