Shaiga Joseph
North Miami, Florida, United States,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Associate
The Home Depot
Miami, FL
02.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Cashier
Dollar Tree
Miami, FL
02.2023 - 09.2023
- Followed proper cash handling procedures when accepting payment from customers.
- Performed closing duties such as counting money in register drawers at end of shift.
- Processed cash, credit and debit payments for purchases.
Line Server
Fresh Kitchen
Miami, FL
01.2023 - 04.2023
- Maintained knowledge of current menu items, ingredients, and preparation methods.
- Stocked shelves with necessary supplies to ensure efficient service.
- Adhered to all safety and sanitation regulations in the kitchen area.
- Provided friendly customer service by greeting guests and responding to inquiries promptly.
- Organized work station with designated supplies for optimal efficiency during rush hours.
- Replenished condiments, silverware, napkins, cups. as needed throughout shift.
Crew Member
McDonald's
Winter Haven, FL
08.2022 - 12.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
College Immaculee Conception
Haiti 06.2019
Associate of Arts - BUSINESS ADMINISTRATION
Miami Dade College
Miami, FL 12.2024 - Current
Skills
- Point of Sale Systems
- Inbound and Outbound Calling
- Appointment Scheduling
- Regulatory Compliance
- Guest Services
- Multilingual Kreyol French and English
- Customer Service
- Stocking and Replenishing
- Written and Verbal Communication
- Payment Processing
- Cash Register Operation
- Food Safety Understanding
- Table Bussing
Languages
English
Professional
French
Native/ Bilingual
kreyol
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Arts - BUSINESS ADMINISTRATION
Miami Dade College
12.2024 - Current
Customer Service Associate
The Home Depot
02.2023 - Current
Cashier
Dollar Tree
02.2023 - 09.2023
Line Server
Fresh Kitchen
01.2023 - 04.2023
Crew Member
McDonald's
08.2022 - 12.2022
High School Diploma -
College Immaculee Conception