Summary
Overview
Work History
Education
Skills
Websites
Languages
Drivinglicense - Category
Personal Information
Hobbies and Interests
Certification
Timeline
Generic
Shaik Waseem Mallik

Shaik Waseem Mallik

Doha

Summary

Dynamic Sales Manager with a proven track record at MARRIOT ALOFT DHAHRAN HOTEL, enhancing customer satisfaction and driving revenue growth through strategic analysis and team collaboration. Expert in OPERA PMS and adept at fostering guest experiences, I've led initiatives that significantly improved forecasting accuracy and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operation Analyst (Sales Manager)

MARRIOT ALOFT DHAHRAN HOTEL
Al Khobar Saudi Arabia
03.2019 - 08.2023
  • Develop and implement sales strategies to increase hotel occupancy and revenue.
  • Monitor and analyze sales performance and market trends to identify opportunities for growth.
  • Develop and maintain relationships with key clients and partners.
  • Negotiate contracts and rates with corporate, leisure, and group clients.
  • Create and manage promotional campaigns to attract new customers.
  • Prepare and present sales reports to senior management.
  • Manage the sales team, including setting goals and objectives, providing feedback, and conducting performance reviews.
  • Develop and implement training programs for sales staff.
  • Develop and maintain a database of customer information.
  • Attend industry events and conferences to network and promote the hotel.
  • Develop and maintain a budget for sales and marketing activities.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.

Sales Manager - Cluster

GOLDEN TULIP AL JUBAIL & GOLDEN TULIP SUITES AL KHOBAR
Al Jubail & Al Khobar Saudi Arabia
01.2017 - 02.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
  • Identified new market opportunities through diligent research and networking.
  • Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.

Assistant Sales Manager

IBIS PJCC Petaling Jaya
Malaysia - PJ
01.2013 - 12.2016

• Support the Sales team in developing and implementing strategic sales plans to achieve revenue goals and targets.

• Assist in prospecting, lead generation, and qualification of new business opportunities.

• Manage a portfolio of corporate clients, travel agencies, event planners, and other stakeholders in the hospitality industry.

• Conduct sales presentations, site inspections, and client meetings to promote our property's facilities and services.

• Collaborate with the sales team and other departments to create customized proposals and packages tailored to meet the needs of clients.

• Assist in negotiating contracts, pricing, and terms with clients to maximize revenue and profitability.

• Monitor and analyze sales performance metrics, including pipelines, forecasts, and conversion rates, to identify areas for improvement.

• Keep abreast of market trends, competitor activities, and industry developments to identify opportunities for business growth.

• Represent our brand with professionalism and integrity at industry events, trade shows, and networking functions.

• Provide leadership and support to junior members of the sales team as needed.

Education

B.sc Computers - Science Education

Sabarmathi University.
Ahmedabad, Gujarat
06.2012

M.P.C - Maths, Physics & Chemistry

NARAYANA JUNIOR COLLEGE
Telangana
2009

Skills

  • Relationship Building
  • Contract Negotiation
  • Adaptability
  • OPERA PMS
  • ACCOUNTS MANAGEMENT & CORPORATE SALES
  • RFP
  • Guest Experience
  • Strategic Sales Planning
  • Market Analysis
  • Competitor Analysis
  • Event Planning & Management
  • Hospitality Expertise
  • Conflict Resolution
  • Budget Management

Languages

ENGLISH
Bilingual or Proficient (C2)
HINDI
Bilingual or Proficient (C2)
ARABIC
Intermediate (B1)
TELUGU
Advanced (C1)
Urdu
Advanced (C1)

Drivinglicense - Category

Qatar

Saudi Arabia

India

Personal Information

  • Date of Birth: 01/26/87
  • Nationality: INDIAN
  • Marital Status: MARRIED
  • Visa Status: Work permit (NOC Available).

Hobbies and Interests

  • MUSIC
  • CRICKET
  • CHESS
  • BIKES

Certification

Certificate of Appreciation.

Timeline

Operation Analyst (Sales Manager)

MARRIOT ALOFT DHAHRAN HOTEL
03.2019 - 08.2023

Sales Manager - Cluster

GOLDEN TULIP AL JUBAIL & GOLDEN TULIP SUITES AL KHOBAR
01.2017 - 02.2019

Assistant Sales Manager

IBIS PJCC Petaling Jaya
01.2013 - 12.2016

B.sc Computers - Science Education

Sabarmathi University.

M.P.C - Maths, Physics & Chemistry

NARAYANA JUNIOR COLLEGE
Shaik Waseem Mallik