Shaila Alvarado Contreras
Bellingham,WA
Overview
12
12
years of professional experience
Work History
Associate Banker
Chase Bank
Bellingham, WA
03.2025 - 03.2026
- Assisted customers with daily banking transactions including deposits, withdrawals, and account payments.
- Provided friendly and efficient service while answering questions and helping clients understand their banking options.
- Maintained accuracy when handling cash and processing transactions while following bank policies and security procedures.
- Supported the branch team by helping resolve customer concerns and creating a positive experience for clients.
Store Manager
Forever 21
Bellingham, WA
02.2024 - 03.2025
- Lead team to enhance customer satisfaction and boost sales through dynamic merchandising strategies.
- Coordinate store operations, achieving measurable improvements in inventory management and efficiency.
- Foster a collaborative environment, enhancing team performance and driving customer engagement.
- Implement innovative sales techniques, resulting in significant revenue growth and customer retention.
- Analyze sales trends to optimize product placement, delivering impactful results in store profitability.
- Skilled in managing cash flow, including creating change orders, balancing five registers daily, preparing nightly deposits, and coordinating secure handoffs to Garda armored services.
- Experienced in creating staff schedules aligned with hourly budget constraints, ensuring optimal coverage and efficient labor cost management.
Assistant Store Manager Operations
Forever 21
Bellingham, WA
02.2023 - 02.2024
- Managed daily operations, achieving seamless store functionality and enhancing customer satisfaction.
- Implemented inventory controls, reducing stock discrepancies and improving product availability.
- Trained and led team members, fostering a collaborative environment to boost sales performance.
- Resolved operational issues swiftly, ensuring a smooth shopping experience for customers.
- Analyzed sales data to identify trends, driving strategic decisions for increased revenue.
Supervisor
Forever 21
02.2022 - 02.2023
- Proficient in register operations and cash handling, including processing transactions accurately and efficiently while maintaining a high level of customer service.
- Fostered strong team spirit, improving staff retention. Coordinated with other departments to ensure smooth operations and resolve issues promptly.
Barista
Cousin Coffee
Bellingham, Washington
01.2021 - 01.2022
- Prepared and served beverages, enhancing customer satisfaction and efficiency.
- Managed inventory.
- Trained new staff, fostering a collaborative and knowledgeable team environment.
- Worked seamlessly with team members during peak hours. Assisted in training new baristas, sharing best practices for efficient service.
- Proposed and created seasonal drink specials, driving customer interest. Adapted quickly to new coffee trends and brewing methods.
- Effectively manage cash transactions during peak hours while multitasking to assist with drink preparation, ensuring smooth operations and exceptional customer service.
Assistant Manager
Panda Express
Bellingham, Wa
05.2014 - 03.2015
- Manage cash transactions while assisting customers with order fulfillment, ensuring accuracy and a positive customer experience.
- Performed inventory management tasks, including tracking, organizing, and reconciling stock to ensure accurate inventory levels and minimize discrepancies.
- Responsible for opening and closing procedures, including safe management, counting and distributing cash to registers, reconciling daily earnings, and preparing deposits while ensuring proper funds remain in the safe.
- Dedicated to delivering exceptional customer experiences by providing attentive service, addressing needs promptly, and ensuring satisfaction.
Skills
Extensive experience in customer service, ensuring exceptional customer satisfaction
Skilled in bilingual communication
English and Spanish
Proven leadership abilities with a hands-on, team-focused approach
Strong problem-solving skills and adaptability in fast-paced environments
Expertise in:
Managing schedules within budget constraints
Conducting inventory and placing weekly supply orders
Handling change orders, balancing registers, and managing petty cash
Preparing deposits and ensuring financial accuracy
Assigning tasks effectively to maximize productivity
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
Chase Bank
03.2025 - 03.2026
Store Manager
Forever 21
02.2024 - 03.2025
Assistant Store Manager Operations
Forever 21
02.2023 - 02.2024
Supervisor
Forever 21
02.2022 - 02.2023
Barista
Cousin Coffee
01.2021 - 01.2022
Assistant Manager
Panda Express
05.2014 - 03.2015