SHAILA BISHOP
Las Vegas,NV
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
4
4
years of professional experience
Work History
Coordinator
TJX Companies
Las Vegas, NV
08.2025 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Organized staff schedules to ensure adequate coverage during peak retail hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Front Desk Agent
Golden Nugget
05.2024 - 06.2025
- Greeted customers upon arrival and provided assistance with check-in.
- Interacted kindly with guests, offering assistance and support.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Processed payment transactions accurately while maintaining confidentiality of guest information.
Server, Host, To-Go Specialist
Denny’s
01.2023 - 01.2024
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- **Upsold daily specials and promotions to enhance overall guest satisfaction and experience.**
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host, To-Go Specialist
AppleBee’s
01.2022 - 01.2024
- Ensured that all take-out orders were packaged correctly according to company standards.
- Assisted other staff members as needed during busy shifts, such as restocking supplies and cleaning tables and chairs.
- Maintained a clean and organized work area throughout each shift.
Education
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Beacon Academy
01.2020
Skills
- Customer Service
- Guest Service
- Problem-solving Skills
- Listening Skills
- Hospitality Service
- POS Systems
- Scheduling and calendar management
- Team oversight
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Coaching and mentoring
- Handling complaints
- Staff training
- Employee supervision
- New hire orientation
Timeline
Coordinator
TJX Companies
08.2025 - Current
Front Desk Agent
Golden Nugget
05.2024 - 06.2025
Server, Host, To-Go Specialist
Denny’s
01.2023 - 01.2024
Host, To-Go Specialist
AppleBee’s
01.2022 - 01.2024
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Beacon Academy