Shaila Dilley
Brigham City,UT
Summary
Dynamic manager with extensive experience at Papa Murphy's, excelling in customer service and team leadership. Proven track record in staff training and conflict resolution, enhancing customer satisfaction and operational efficiency. Adept at financial management and performance oversight, consistently fostering a productive and positive work environment.
Overview
2025
2025
years of professional experience
Work History
Manager
Papa Murphy's
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Shift Lead
Papa Murphy's
Brigham City, UT
07.2020 - 09.2024
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
Box Elder High School
Brigham City, UT03.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Workforce management
- Financial management
- Expectation setting
- Clear communication
- Coaching and mentoring
- Work prioritization
- Inventory management
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Work Planning and Prioritization
- Employee coaching and mentoring
- Professional and courteous
- Active listening
Timeline
Shift Lead
Papa Murphy's
07.2020 - 09.2024
Manager
Papa Murphy's
Box Elder High School