Shai-Lee Stafne
Receptionist
Williston,ND
Summary
Dynamic hospitality professional with a proven track record at Old Town Grill, excelling in customer service and time management. Recognized for reliability and adept at handling complaints, ensuring guest satisfaction. Skilled in food running and sales techniques, consistently delivering exceptional experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Waitress
Old Town Grill
Wolf Point, MT
07.2021 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure and efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
McDonalds
Wolf Point, MT
07.2019 - 11.2019
- Processed customer transactions accurately and efficiently, ensuring swift service delivery.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Assisted customers with inquiries, providing information on menu items and promotions.
- Operated cash register and handled cash transactions, balancing till at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist
Listerud Rural Health Clinic
Wolf Point, MT
08.2017 - 10.2019
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated patient check-in and check-out procedures, enhancing overall patient experience.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Provided administrative support by answering multi-line phone system and addressing inquiries promptly.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Nurse Assistant
Trinity Hospital
Wolf Point, MT
02.2016 - 08.2017
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Supported patients in rehabilitation exercises, enhancing mobility and promoting recovery.
- Maintained cleanliness and organization of patient rooms, ensuring a safe environment for care delivery.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Desk Clerk
Sherman Inn
Wolf Point, MT
07.2014 - 12.2014
- Managed guest check-in and check-out processes to ensure smooth operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of reservations and room assignments using property management system.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Oversaw front desk operations during busy periods, optimizing workflow efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Collected room deposits, fees, and payments.
Education
No Degree -
Wolf Point Highschool
Wolf Point, MTSkills
Hospitality service expertise
Food running
Time management
Sales techniques
Reliability and punctuality
Handling complaints
Decision-making
Upselling
Physical stamina
Hospitality and accommodation
Timeline
Waitress
Old Town Grill
07.2021 - Current
Cashier
McDonalds
07.2019 - 11.2019
Receptionist
Listerud Rural Health Clinic
08.2017 - 10.2019
Certified Nurse Assistant
Trinity Hospital
02.2016 - 08.2017
Desk Clerk
Sherman Inn
07.2014 - 12.2014
No Degree -
Wolf Point Highschool