Shailyn Sweazey
Richville,MN
Summary
Dynamic Regional Pharmacy Support Manager with a proven record of success at Thrifty White Pharmacy, excelling in team development, quality assurance, and operational management. Experienced in strategic planning, leadership, and process improvement, with strong communication and organizational skills that drive project success and team performance. Recognized for fostering a productive, collaborative work environment and leading by example by practicing at the top of license. A self-motivated and results-oriented leader who effectively solves problems, supports diverse business needs, and consistently achieves company goals.
Overview
12
12
years of professional experience
Work History
Regional Pharmacy Support Manager/Pharmacy Technician
Thrifty White Pharmacy
08.2021 - Current
- Led team to resolve customer issues, enhancing satisfaction and loyalty.
- Developed training programs for new hires, improving onboarding efficiency.
- Implemented process improvements that streamlined support workflows.
- Analyzed support metrics to identify trends and optimize service delivery.
- Collaborated with cross-functional teams to enhance product knowledge for staff.
- Managed escalated customer concerns, ensuring timely resolution and follow-up.
- Established best practices for support operations, driving consistency and quality in service delivery.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared employee schedules for maximum coverage during key hours.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Lead Pharmacy Technician
Thrifty White Phamacy
09.2018 - 08.2021
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reviewed and verified customer information and insurance provider information.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Mentored junior pharmacy technicians and facilitated ongoing training programs.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Lead Pharmacy Technician
Thrifty White Pharmacy
01.2015 - 09.2018
- Supervised daily pharmacy operations and ensured compliance with regulatory standards.
- Optimized medication dispensing processes to enhance workflow efficiency and accuracy.
- Collaborated with pharmacists to manage inventory levels and minimize stock discrepancies.
- Implemented quality assurance protocols to improve patient safety and service delivery.
- Developed and maintained positive relationships with healthcare providers for prescription management.
- Conducted routine audits of pharmacy procedures to uphold operational excellence standards.
- Resolved patient inquiries regarding medications, fostering trust and satisfaction in services provided.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Sales Associate/Pharmacy Production Clerk
Thrifty White Pharmacy
02.2014 - 01.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems for accurate sales tracking.
- Maintained store appearance by organizing products and ensuring cleanliness throughout the sales floor.
- Collaborated with team members to manage inventory levels and minimize stock discrepancies.
- Participated in training sessions to develop product knowledge and improve service delivery skills.
- Monitored product expiration dates to ensure compliance with safety standards and quality assurance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Certificate - Community Healthcare Worker
Minnesota West Community & Technical College
Worthington, MN12-2025
Associate of Science - Business Management
North Dakota State College of Science
Wahpeton, ND05-2015
Certificate - Pharmacy Technician
Pharmacy Technician University
05-2015
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Staff management
- Training and mentoring
- Quality assurance
- Regulatory compliance/ Policy enforcement
- Technical support
- Project management
- Team development
- Work Planning and Prioritization
Timeline
Regional Pharmacy Support Manager/Pharmacy Technician
Thrifty White Pharmacy
08.2021 - Current
Lead Pharmacy Technician
Thrifty White Phamacy
09.2018 - 08.2021
Lead Pharmacy Technician
Thrifty White Pharmacy
01.2015 - 09.2018
Sales Associate/Pharmacy Production Clerk
Thrifty White Pharmacy
02.2014 - 01.2015
Certificate - Community Healthcare Worker
Minnesota West Community & Technical College
Associate of Science - Business Management
North Dakota State College of Science
Certificate - Pharmacy Technician
Pharmacy Technician University