Jeremy Mertes
Richville,MN
Summary
Experienced with field operations, client management, and strategic planning. Utilizes strong problem-solving abilities and effective communication to adapt to dynamic environments. Track record of fostering client relationships and improving operational efficiency.
Overview
28
28
years of professional experience
Work History
Senior Field Representative
Nielsen
03.2004 - Current
- Manage all assigned work within a designated territory, adhering to established policies and deadlines.
- Ensure proper installation and configuration of data collection and transmission equipment.
- Troubleshoot and resolve technical issues related to installed equipment.
- Meet project objectives, including sample quotas, contractual obligations, and quality standards.
- Accurately collect and report panel demographics and audience information using proprietary hardware and software.
- Ensure data accuracy and integrity through thorough quality control measures.
- Maintain and manage company assets including capital equipment, company car, laptop, cell phone and expense accounts.
- Educate and train panel members on the proper use and operation of installed equipment.
- Address customer inquiries and provide ongoing support.
- Cultivate and maintain strong, long-term relationships with key panel members
- Manage multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained responsibility for 60 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Service Writer
Derheim Inc.
03.2003 - 03.2004
- Track inventory levels, order stock, and conduct quarterly inventory counts.
- Assist customers with orders and parts selection, and write up order tickets.
- Develop project estimates by calculating material, supply and labor costs.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Bill out repair orders and ensure service records are updated in the software system.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Maintain a safe work environment for all employees and customers
Service Manager
Aerus Electrolux
09.1997 - 03.2003
- Diagnosed and serviced equipment accurately.
- Documented customer concerns thoroughly.
- Informed customers about service timelines, costs and any necessary changes.
- Ensured customer understanding and satisfaction throughout the service process.
- Built strong customer relationships through personalized support.
- Maintained in depth knowledge of products to answer customer questions accurately and effectively.
- Advised customers on recommended maintenance procedures.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Education
Associate's Degree - Pre Law Enforcement
North Dakota State College of Science
Wahpeton, ND05-1995
Skills
- Technical Proficiency
- Customer Focus
- Teamwork
- Organization & Time Management
- Technology Skills
- Software Proficiency
- Effective negotiation
- Product demonstration
- Territory management
- Product training
Accomplishments
- Eleven time Circle of Excellence (National Field Representative of the year) award recipient.
- Multiple Field Representative of the Month awards.
Timeline
Senior Field Representative
Nielsen
03.2004 - Current
Service Writer
Derheim Inc.
03.2003 - 03.2004
Service Manager
Aerus Electrolux
09.1997 - 03.2003
Associate's Degree - Pre Law Enforcement
North Dakota State College of Science
Similar Profiles
BOBBY KENNEDYBOBBY KENNEDY
Technician Specialist at NielsenTechnician Specialist at Nielsen
Sara GillSara Gill
Manager, Accounts Payable and Travel & Expense at NielsenManager, Accounts Payable and Travel & Expense at Nielsen
NIKIELLA ESCALERANIKIELLA ESCALERA
Bilingual Membership Services Representative at NielsenBilingual Membership Services Representative at Nielsen