Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL SKILLS
Timeline
Generic

Shaimaa Aly

Leander

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Branch Manager - Consumer Lender

Verabank
03.2022 - Current
  • Pioneered comprehensive overhaul of credit application oversight, significantly elevating the accuracy of approval/denial processes; minimized financial risks for both company and clients, enhancing trust and security in financial transactions
  • Cultivated an environment of success and professional development, leading by example with empowering leadership; increased team morale and motivation, driving superior performance and fostering a culture of excellence and growth within the branch
  • Implemented robust data management protocols and enhanced security measures, safeguarding account holder information and assets against threats; achieved a notable reduction in security breaches, reinforcing client confidence and trust
  • Strategically guided branch operations to align with corporate vision, driving sales and service excellence; led initiatives that resulted in significant growth in customer satisfaction and loyalty, aligning operational success with overarching company goals
  • Launched innovative employee tracking systems, dramatically reducing error rates; streamlined operations and improved efficiency through enhanced oversight and accountability, leading to improved operational integrity and service delivery

Assistant Branch Manager

Woodforest National Bank
05.2021 - 12.2021
  • Unearthed novel strategies to fortify client relationships, boosting client acquisition and elevating service standards; implemented targeted engagement tactics that led to a marked increase in customer retention and satisfaction
  • Engineered and deployed strategic sales initiatives, significantly enhancing customer base and securing long-term relationships; achieved and surpassed sales goals through innovative approaches and keen market insight, contributing to branch success
  • Adhered to strict compliance with the Bank Secrecy Act, reinforcing organizational policies and standards; ensured a culture of compliance and integrity, reducing regulatory risks and maintaining the bank’s reputation for operational excellence
  • Orchestrated optimal scheduling, compliance adherence, and performance evaluations; fostered a team-oriented environment that prioritized efficiency and excellence, resulting in enhanced employee satisfaction and performance metrics
  • Executed thorough audits of vault and teller cash, employing meticulous documentation practices; enhanced the accuracy and reliability of financial records, ensuring integrity and transparency in financial reporting and operations

Education

Masters - Management Information Systems

Lamar University
12-2023

Bachelors - Business Administration

Texas State
01.2019

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Decision-making
  • Business development
  • Strategic planning
  • Loan documentation

Certification

  • Certificate of Completion
  • Oracle Academy
  • Database Programming with SQL

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Sap, Salesforce, Oracle, Tableau

Timeline

Branch Manager - Consumer Lender

Verabank
03.2022 - Current

Assistant Branch Manager

Woodforest National Bank
05.2021 - 12.2021

Bachelors - Business Administration

Texas State

Masters - Management Information Systems

Lamar University

Similar Profiles

CREATE PROFILE
Shaimaa Aly