SHAINA A. ZIMMERMAN
Helendale
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Core competencies include Leadership, Teamwork, Problem Solving, Time Management, Communication, and Decision Making.
Overview
21
21
years of professional experience
Work History
Cashier / Bakery Assistant
Silverlakes Market
Helendale
08.2021 - Current
- Processed customer transactions accurately and efficiently at busy market location.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided helpful recommendations.
- Managed daily bakery operations ensuring product quality and customer satisfaction.
Shift Manager
Pacific Bells
Portland
01.2016 - 01.2018
- Managed a crew of six employees, ensuring policies and procedures are being performed to standard.
- Selected to assist management in the initial opening of brand new location.
- Represented the restaurant during an annual inspection resulting in a 97% rating.
- Taco Bell Franchise
Crew Member
Taco Bell
Fort Irwin
01.2015 - 01.2016
- Consistently provided customers with high quality service in a fast-paced environment.
- Accounted for the financial and logistical processes of the establishment with zero incidents.
- Earned multiple awards and recommendations for customer satisfaction and risk reduction.
- AAFES
Supervisor
Carl's Jr.
Chatsworth
01.2005 - 01.2006
- Promoted to supervisor within two weeks of starting in entry-level position, demonstrating rapid advancement.
- Trained and supervised seven employees in customer service and food handling, ensuring compliance with procedures.
- Maintained accurate accountability of monetary assets in registers and safes, achieving zero loss throughout employment.
Education
Barstow Adult School
Barstow, CASkills
- Customer Service
- Cash Handling
- Point of Sale
- Food Safety
- ServSafe Certified
- Customer Engagement
- Inventory Management
- Excel
- Microsoft Word
- PowerPoint
- Outlook
- Cash handling
References
Lisa Rodriguez
Silverlakes Market
Current Coworker
(714)273-5847
Shannon Daffin
Taco Bell (Fort Irwin, CA)
Former Supervisor
(760) 267-0811
Jesus Carmena
Pacific Bells (Portland, OR)
Former General Manager
(503) 977-6271
Najla Grant
Personal Reference
Friend
(702) 498-7416
Timeline
Cashier / Bakery Assistant
Silverlakes Market
08.2021 - Current
Shift Manager
Pacific Bells
01.2016 - 01.2018
Crew Member
Taco Bell
01.2015 - 01.2016
Supervisor
Carl's Jr.
01.2005 - 01.2006
Barstow Adult School