Shaina Begay-Smith
Page,AZ
Summary
Dedicated Customer Service Representative with robust skills in effective communication, client management, and cash handling. Committed to maintaining strong relationships and enhancing customer satisfaction. Known for exceptional time management and teamwork skills. Proven ability to resolve client concerns and enhance satisfaction in fast-paced environments. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Warner Singer Agency
Page, AZ
07.2024 - Current
- Explained coverage options and policy details, addressing client inquiries effectively.
- Processed policy applications and renewals, ensuring timely completion.
- Conducted follow-ups to enhance client satisfaction and comprehension.
- Resolved client concerns promptly and professionally, maintaining strong relationships.
- Prepared essential documents, including applications, endorsements, and cancellations per regulations.
- Maintained precise records of insurance transactions using software systems.
- Processed client payments swiftly according to established procedures.
- Calculated premiums and payment methods, issuing receipts for customer transactions.
Food Court Team Member
Gila River Gaming Enterprises Inc.
Chandler, AZ
12.2022 - 05.2024
- Provided excellent customer service in a fast-paced food court environment.
- Maintained cleanliness and organization of workstations during shifts.
- Assisted with inventory management by restocking supplies as needed.
- Communicated effectively with kitchen staff regarding customer orders.
- Handled customer complaints in a professional manner while ensuring their satisfaction.
- Performed daily cleaning duties such as sweeping, mopping, wiping counters.
- Assisted in training new team members on job duties and responsibilities.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register accurately and efficiently.
Delivery Driver
DoorDash
Phoenix, Arizona
11.2020 - 12.2021
- Managed navigation routes using GPS for efficient delivery.
- Communicated with customers regarding order status and delivery times.
- Ensured that the correct order was delivered to the customer.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Provided excellent customer service throughout the delivery process.
- Delivered fresh food to customers across local area.
- Recorded accurate mileage log information during each shift.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
Customer Service Representative
Contour Airlines
Page, AZ
04.2019 - 11.2019
- Assisted passengers with check-in and boarding processes.
- Handled ticketing transactions using airline reservation systems.
- Ensured compliance with safety and security protocols at the airport.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Prepared daily activity reports detailing customer service issues encountered during shift.
Administrative Office Assistant
Navajo Nation Parks & Recreation
Page, AZ
02.2016 - 06.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in preparing reports and presentations for management review.
- Issued and processed payment for special use permits to visitors.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Proofread documents including letters, emails, memos, contracts prior to distribution or submission.
- created and
Customer Service Agent
Great Lakes Airlines
Page, AZ
12.2014 - 03.2018
- Assisted passengers with check-in and boarding processes.
- Handled ticketing transactions using airline reservation systems.
- Ensured compliance with safety and security protocols at the airport.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Filed reports of passenger complaints or incidents that occurred during travel process.
Middle School Cross Country Coach
Page Unified School District
Page, AZ
08.2016 - 11.2016
- Mentored athletes in proper running techniques and injury prevention strategies.
- Communicated effectively with parents regarding athlete development and team updates.
- Fostered a positive team culture, encouraging teamwork and sportsmanship among athletes.
- Supervised athletes before, during, and after practices or competitions.
- Collaborated with assistant coaches in designing drills and exercises that focused on specific skills related to the sport.
- Implemented workouts and practice drills effective in boosting athletes' stamina and improving overall skills.
- Monitored student athletes' academic progress to ensure eligibility requirements were met.
Education
Bachelor of Science - Urban Planning
Arizona State University
Tempe, AZ05-2013
Skills
- Policy writing
- Effective communication
- Sales and quotes
- Client management
- Customer service
- Cash handling
- Time management
- Strong teamwork
- Positive and professional
- Clerical support
- Multitasking and organization
- Typing proficiency
- Attention to detail
- Office management
- Administrative support
Timeline
Customer Service Representative
Warner Singer Agency
07.2024 - Current
Food Court Team Member
Gila River Gaming Enterprises Inc.
12.2022 - 05.2024
Delivery Driver
DoorDash
11.2020 - 12.2021
Customer Service Representative
Contour Airlines
04.2019 - 11.2019
Middle School Cross Country Coach
Page Unified School District
08.2016 - 11.2016
Administrative Office Assistant
Navajo Nation Parks & Recreation
02.2016 - 06.2018
Customer Service Agent
Great Lakes Airlines
12.2014 - 03.2018
Bachelor of Science - Urban Planning
Arizona State University