SHAINA BROWN
Summary
Versatile higher education professional with expertise in enrollment counseling and career advising. Skilled in fostering student success through effective communication and collaboration with internal teams, while employing data-driven strategies to enhance student engagement across diverse academic programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enrollment Counselor
NYU Tandon School of Engineering
Brooklyn
06.2023 - Current
- Serve as the primary point of contact for prospective students through email, live chat, and phone for NYU Tandon’s digital learning master’s programs and non-credit offerings
- Support prospective and admitted students by providing timely guidance on application requirements, documentation, and enrollment procedures
- Guided students through admissions and enrollment process, addressing program-related questions and concerns to enhance their application experience
- Collaborate with internal teams to ensure a positive and student-centered experience throughout the admissions process
- Organized and facilitated webinars providing students with program information, application guidance, and academic resources to support informed decision-making
- Developed and managed automated email communications and student outreach campaigns using Salesforce Marketing Cloud to improve engagement
- Maintain accurate student records and engagement tracking using Salesforce CRM
Career Services Advisor
The Allen School of Health Sciences
Brooklyn
12.2022 - 04.2023
- Advised students in one-on-one and group settings on career planning, resume development, interview preparation, and job search strategies to enhance their employability
- Facilitated employment outcomes for recent graduates through tailored communication and personalized career support
- Coordinated employer partnerships and managed employer visits and employment verification processes to strengthen job placement opportunities
- Assisted students with internship placement and graduate clearance procedures
- Supported student success initiatives through consistent follow-up and resource coordination
- Maintained student records and managed data using CampusVue
Enrollment Advisor
The Allen School of Health Sciences
Brooklyn
07.2021 - 12.2022
- Assessed student needs to recommend tailored enrollment pathways aligned with educational goals
- Advised prospective students on admissions requirements, registration procedures, and academic program offerings
- Maintained ongoing communication with students to resolve concerns and provide support throughout the enrollment process
- Processed enrollment documentation and scheduled appointments to facilitate smooth onboarding for incoming students
- Fostered a welcoming and supportive environment for prospective students and families
- Conducted campus tours to familiarize students with faculty, departments, and institutional resources
Substitute Teacher
New York City Department of Education
Brooklyn
10.2020 - 06.2021
- Facilitated classroom instruction across multiple grade levels in in-person and virtual learning environments
- Enhanced lesson content comprehension and student engagement through targeted support
- Partnered with faculty and staff to foster productive, inclusive learning environments
- Ensured adherence to health and safety protocols during the COVID-19 pandemic
Counselor Assistant
Educational Opportunities Program (EOP), University at Albany
Albany
08.2015 - 05.2017
- Provided academic feedback and guidance on coursework, fostering student understanding and success
- Delivered administrative and academic support to program counselors for EOP students, enhancing student services
- Coordinated preparation of academic reports, schedules, assignments, and student materials to streamline operations
- Contributed to student engagement initiatives and day-to-day program operations
Education
Bachelor of Arts - Psychology
University At Albany, State University of New York
Albany, NY06-2018
Skills
- Student Advising & Support
- Student Engagement
- Higher Education Administration
- Salesforce CRM
- CampusVue (CVUE)
- Salesforce Marketing Cloud
- Customer Relationship Management
- Webinar Facilitation
- Microsoft Office Suite
- Asana
- Generative AI tools
- Typing Speed: 70 WPM
- Marketing
Certification
- Badge Certification, Generative AI
NYU Tandon School of Engineering
Jan 2025
Timeline
Enrollment Counselor
NYU Tandon School of Engineering
06.2023 - Current
Career Services Advisor
The Allen School of Health Sciences
12.2022 - 04.2023
Enrollment Advisor
The Allen School of Health Sciences
07.2021 - 12.2022
Substitute Teacher
New York City Department of Education
10.2020 - 06.2021
Counselor Assistant
Educational Opportunities Program (EOP), University at Albany
08.2015 - 05.2017
Bachelor of Arts - Psychology
University At Albany, State University of New York