Shaina Jones

Follow safety, sanitary, and procedural guidelines in the preparation of finished products.

Be a model for other employees

Recognize potential issues and report to a team leader, supervisor, or manager.

Inspect and operate equipment in a safe manner

Clean and maintain equipment safely

Maintain the flow of products ensuring productivity standards are achieved and communicate to a Team Leader of any obstacles

Operate equipment to specified requirements, ensuring count accuracy and finished product and material quality to fill orders and meet shipping deadlines

Minimize scrap and waste by ensuring proper production numbers are produced, not exceeded. Capture finished product counts for your line and record and scraps from production on appropriate forms

Assist and help in completion of work in other areas

Use RF handheld to ensure proper lot code rotation whenever pulling additional raw goods for production

Return raw goods to proper inventory in RF handheld device

Enter damages and vendor credit info into RF handheld device

Verify DMI and complete DMI forms

Record proper start/end time for your area

• Operated bakery equipment to prepare and display fresh products daily.
• Assisted customers with product selections, ensuring excellent service and satisfaction.
• Maintained cleanliness and organization of bakery and deli sections to meet safety standards.
• Monitored inventory levels, restocked products, and reported discrepancies as needed.
• Oversaw food safety compliance, ensuring adherence to health regulations and quality standards.
• Ensured a pleasant shopping experience by addressing customer concerns promptly and professionally.
• Streamlined order processing through effective communication between bakery/deli staff members and other store departments.
• Efficiently managed time by prioritizing tasks, delegating responsibilities where necessary, and working collaboratively with other team members to complete daily activities.
• Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery and deli departments.
• Increased sales by creating visually appealing displays of bakery and deli items.
• Implemented creative merchandising ideas for bakery and deli displays to attract customer attention and increase impulse purchases.
• Maintained a clean and sanitary work environment, adhering to food safety regulations and company policies.

• Executed inventory management processes to ensure accurate stock levels.
• Operated forklifts and pallet jacks to efficiently transport merchandise.
• Organized backroom storage for optimal accessibility and efficiency.
• Collaborated with team members to streamline stocking procedures.
• Conducted quality checks on incoming shipments to maintain product standards.
• Trained new associates on stocking techniques and safety protocols.
• Implemented process improvements that enhanced replenishment speed and accuracy.
• Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
• Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
• Collaborated with team members to complete large-scale restocking projects within tight deadlines.

• Led customer service team to enhance satisfaction through effective training and support initiatives.
• Developed and implemented operational strategies to streamline service processes, reducing response times.
• Analyzed customer feedback to identify trends and improve service delivery standards across departments.
• Mentored staff on best practices for handling complex inquiries, fostering a culture of excellence.
• Resolved escalated customer issues promptly, enhancing loyalty and trust in brand reputation.
• Optimized workforce management through strategic scheduling, balancing workload demands with staffing capabilities.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Processed customer transactions accurately using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained organized and stocked sales floor to enhance product visibility and accessibility.
• Executed cash handling procedures ensuring accuracy in daily cash drawers.
• Monitored inventory levels, facilitating timely reordering of popular products.
• Implemented promotional displays that increased product awareness and sales volume.
• Collaborated with team members to streamline checkout processes for improved efficiency.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.