Shaina McLamb
Bradenton,FL
Summary
Dedicated professional with strong work ethic and exceptional customer service skills, recognized for adept problem-solving and effective communication. Proven ability to manage tasks efficiently while collaborating with teams to drive performance improvements. Eager to leverage strengths in a Paralegal role, contributing to the success of legal teams and enhancing client services through diligent support and attention to detail. Committed to upholding the highest standards of professionalism in all interactions.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Clerk
Manatee County Courthouse
05.2026 - Current
- Processed and filed legal documents to ensure compliance with court regulations.
- Assisted in managing case files, maintaining accurate records for court proceedings.
- Provided customer service support by answering inquiries regarding court services and procedures.
- Coordinated scheduling of hearings and appointments to optimize courtroom efficiency.
Server
Bubbas Fish Shack
08.2024 - 05.2026
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to streamline food delivery and enhance overall dining efficiency.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere for guests.
- Assisted in training new servers on menu items, service standards, and efficient workflow practices.
Restaurant Manager
Denny's
08.2021 - 07.2024
- Managed daily operations to optimize workflow and enhance customer satisfaction across service areas.
- Coordinated team training sessions to improve staff performance and service quality.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Monitored health and safety compliance, promoting best practices among staff members.
- Resolved customer complaints swiftly, enhancing guest experiences and loyalty to the restaurant.
Restaurant Manager
Early Edition
01.2014 - 06.2020
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff to foster a collaborative team environment and improve performance.
- Coordinated inventory management processes to minimize waste and optimize supply levels.
- Developed scheduling strategies that aligned with peak business hours, improving workforce efficiency.
- Implemented health and safety protocols to maintain compliance with industry standards and regulations.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
Server
Chilis's Bar and Grill
2011 - 2013
- Provided excellent customer service, ensuring guest satisfaction during dining experiences.
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on restaurant protocols and menu offerings.
Education
Associate in Applied Science (A.A.S.) - Paralegal Candidate
Horry-Georgetown Technical College
Myrtle Beach, SC5 2027
High School Diploma - undefined
Manhattan High School
Manhattan, KS5 2010
Skills
- Exceptional customer service
- Guest engagement
- Team collaboration
- Professional appearance
- Order management
- Reliable and responsible
- Time management
- Effective communication
- Cash handling
- Task prioritization
- Hospitality service expertise
- Memory retention
- Performance improvement
- Attention to detail
- Problem-solving abilities
- Strong work ethic
Certification
Food protection manager 01/16/2024-01/16/2029
Servsafe alcohol 2/9/2026
Completed Certified trainer
Timeline
Clerk
Manatee County Courthouse
05.2026 - Current
Server
Bubbas Fish Shack
08.2024 - 05.2026
Restaurant Manager
Denny's
08.2021 - 07.2024
Restaurant Manager
Early Edition
01.2014 - 06.2020
High School Diploma - undefined
Manhattan High School
Associate in Applied Science (A.A.S.) - Paralegal Candidate
Horry-Georgetown Technical College
Server
Chilis's Bar and Grill
2011 - 2013