Shaina Nahaku-Martinez
Norman,OK
Summary
Dedicated to efficiency and reliability in personal work and collaborative projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.
Overview
15
15
years of professional experience
Work History
Senior Dispatcher/Senior Router
Waste Management
03.2022 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Directed dispatching, routing, and tracking of at least 60 fleet vehicles
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Analyzed customer feedback and provided solutions to improve customer service
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
Driver Resi ASL
Waste Management
02.2021 - 03.2022
- Kept detailed mileage and fuel reports to track overall fuel costs
- Coordinated efficient routes to avoid delays and optimize schedules
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles
- Communicated with dispatchers and other personnel to coordinate transportation schedules
Driver/Merchandiser
Coca Cola Southwest Beverages
08.2018 - 02.2021
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Coordinated efficient routes to avoid delays and optimize schedules
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Delivered goods and products to customer on time and in excellent condition
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Communicated with customers to provide delivery updates and confirm delivery locations
Order Replenishment Merchandiser
Coca Cola Southwest Beverages
02.2018 - 08.2018
- Updated pricing and signage to complete product displays and educate customers
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Verified products appeared at correct locations in proper quantities
- Inspected merchandise for quality and arranged proper display location on floor
- Established strong vendor relationships to maintain and support business
Warehouse Technician
Coca Cola Southwest Beverages
08.2017 - 02.2018
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products
- Pulled and packed shipments to prepare for freight pickup
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory
- Helped keep inventory accurate by overseeing daily cycle counts
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel
Kitchen Designer
The Home Depot
10.2014 - 08.2017
- Selected flooring, counters, cabinets and appliances based on client needs and budgets
- Created comprehensive product lists based on finalized designs and budgets
- Planned and presented project quotes for custom designs
- Designed detailed kitchen layouts based on client needs, budgets and available supplies
- Maintained relationships with installers and suppliers
- Conducted client consultations to understand requirements and preferences
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
Product/Display Merchandiser
The Home Depot
04.2009 - 01.2014
- Plan commercial displays to entice and appeal to customers
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors
- Develop ideas or plans for merchandise displays or window decorations
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
- Construct or assemble displays or display components from fabric, glass, or plastic, use of hand tools or woodworking power tools, according to specifications
- Collaborate with others to obtain products or other display items
- Use computers to produce signage
- Store, pack, and maintain records of props and display items.
Education
Bachelor of Science - Environmental Science - Natural Resources
Southern New Hampshire University
Manchester, NH03.2024
Associate of Science - Pre-Medicine
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Waianae High School
Waianae, HI05.2007
OSHA 24-Hour HAZWOPER Certificate -
OSHA Education Center
09.2023
Skills
- Dispatcher Monitoring and Operations
- Adjusting Routes
- Customer Relationship Management
- Improving Operations
- Fleet Dispatching
- DOT Requirements
- Business Operations
- 10-key
- Types at 60 wpm
CDL Class A
Operate combination of vehicles with a Gross Combination Weight Rating of more than 26,000 pounds
Timeline
Senior Dispatcher/Senior Router
Waste Management
03.2022 - Current
Driver Resi ASL
Waste Management
02.2021 - 03.2022
Driver/Merchandiser
Coca Cola Southwest Beverages
08.2018 - 02.2021
Order Replenishment Merchandiser
Coca Cola Southwest Beverages
02.2018 - 08.2018
Warehouse Technician
Coca Cola Southwest Beverages
08.2017 - 02.2018
Kitchen Designer
The Home Depot
10.2014 - 08.2017
Product/Display Merchandiser
The Home Depot
04.2009 - 01.2014
Bachelor of Science - Environmental Science - Natural Resources
Southern New Hampshire University
Associate of Science - Pre-Medicine
Oklahoma City Community College
High School Diploma -
Waianae High School
OSHA 24-Hour HAZWOPER Certificate -
OSHA Education Center
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