Summary
Overview
Work History
Education
Skills
CDL Class A
Timeline
Generic

Shaina Nahaku-Martinez

Norman,OK

Summary

Dedicated to efficiency and reliability in personal work and collaborative projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.

Overview

15
15
years of professional experience

Work History

Senior Dispatcher/Senior Router

Waste Management
2022.03 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Directed dispatching, routing, and tracking of at least 60 fleet vehicles
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Analyzed customer feedback and provided solutions to improve customer service
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries

Driver Resi ASL

Waste Management
2021.02 - 2022.03
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles
  • Communicated with dispatchers and other personnel to coordinate transportation schedules

Driver/Merchandiser

Coca Cola Southwest Beverages
2018.08 - 2021.02
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Delivered goods and products to customer on time and in excellent condition
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Communicated with customers to provide delivery updates and confirm delivery locations

Order Replenishment Merchandiser

Coca Cola Southwest Beverages
2018.02 - 2018.08
  • Updated pricing and signage to complete product displays and educate customers
  • Monitored inventory levels and kept adequate stock in product displays on sales floor
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Verified products appeared at correct locations in proper quantities
  • Inspected merchandise for quality and arranged proper display location on floor
  • Established strong vendor relationships to maintain and support business

Warehouse Technician

Coca Cola Southwest Beverages
2017.08 - 2018.02
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products
  • Pulled and packed shipments to prepare for freight pickup
  • Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory
  • Helped keep inventory accurate by overseeing daily cycle counts
  • Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel

Kitchen Designer

The Home Depot
2014.10 - 2017.08
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets
  • Created comprehensive product lists based on finalized designs and budgets
  • Planned and presented project quotes for custom designs
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies
  • Maintained relationships with installers and suppliers
  • Conducted client consultations to understand requirements and preferences
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent

Product/Display Merchandiser

The Home Depot
2009.04 - 2014.01
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors
  • Develop ideas or plans for merchandise displays or window decorations
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
  • Construct or assemble displays or display components from fabric, glass, or plastic, use of hand tools or woodworking power tools, according to specifications
  • Collaborate with others to obtain products or other display items
  • Use computers to produce signage
  • Store, pack, and maintain records of props and display items.

Education

Bachelor of Science - Environmental Science - Natural Resources

Southern New Hampshire University
Manchester, NH
03.2024

Associate of Science - Pre-Medicine

Oklahoma City Community College
Oklahoma City, OK

High School Diploma -

Waianae High School
Waianae, HI
05.2007

OSHA 24-Hour HAZWOPER Certificate -

OSHA Education Center
09.2023

Skills

  • Dispatcher Monitoring and Operations
  • Adjusting Routes
  • Customer Relationship Management
  • Improving Operations
  • Fleet Dispatching
  • DOT Requirements
  • Business Operations
  • 10-key
  • Types at 60+ wpm

CDL Class A

Operate combination of vehicles with a Gross Combination Weight Rating of more than 26,000 pounds

Timeline

Senior Dispatcher/Senior Router

Waste Management
2022.03 - Current

Driver Resi ASL

Waste Management
2021.02 - 2022.03

Driver/Merchandiser

Coca Cola Southwest Beverages
2018.08 - 2021.02

Order Replenishment Merchandiser

Coca Cola Southwest Beverages
2018.02 - 2018.08

Warehouse Technician

Coca Cola Southwest Beverages
2017.08 - 2018.02

Kitchen Designer

The Home Depot
2014.10 - 2017.08

Product/Display Merchandiser

The Home Depot
2009.04 - 2014.01

Bachelor of Science - Environmental Science - Natural Resources

Southern New Hampshire University

Associate of Science - Pre-Medicine

Oklahoma City Community College

High School Diploma -

Waianae High School

OSHA 24-Hour HAZWOPER Certificate -

OSHA Education Center
Shaina Nahaku-Martinez