SHAINA PALMARES
MOUNT SINAI SPECIALTY PHARMACY
The Bronx,NY
1
Certification
5
years of professional experience
Organized and dependable administrative and customer service professional with 3+ years of experience supporting high-volume operations, coordinating requests, communicating with customers and professionals, and maintaining accurate documentation. Skilled in phone communication, scheduling, data entry, customer service, and problem-solving. Known for professionalism, attention to detail, and the ability to manage multiple priorities in fast-paced environments.
Work History
CERTIFIED PHARMACY TECHNICIAN
1 Year 6 Months- Coordinate 100+ daily patient requests, refills, and prior authorizations using Epic and communication with provider offices.
- Partner with financial assistance and insurance teams to resolve coverage issues and support timely service.
- Manage high-volume phone communication with patients, physicians, insurance representatives, and internal departments.
- Communicate with physician offices to obtain required documentation and resolve outstanding requests.
PHARMACY TECHNICIAN
2 Years 4 Months- Processed 150+ customer orders daily while maintaining accurate records and documentation.
- Assisted customers in a high-volume environment while providing professional and efficient service.
- Managed transactions, inventory, order processing, and daily operational tasks.
- Answered customer questions and coordinated with pharmacists and team members to resolve requests.
SALES ASSOCIATE
1 Year 2 Months- Provided customer service in a fast-paced retail environment.
- Assisted with order fulfillment, inventory management, and daily store operations.
- Worked collaboratively with team members to resolve customer needs and maintain efficient operations.
SUMMER FIELD COORDINATOR
2 Months- Coordinated daily activities and schedules for 10 college and high school coaches.
- Communicated program expectations, schedules, and procedures to staff.
- Led educational sessions and provided day-to-day support during academic and athletic programming.
- Assisted with resolving scheduling, staffing, and operational needs.
Education
High School Diploma
Skills
Elderly Pharmaceutical Insurance Coverage (EPIC)
QS/1 Software
Administrative Support
Front Desk & Reception
Customer Service
Record Management
Insurance & Authorization Coordination
Certification
- PTCB Certified
- Registered NYS Pharmacy Technician
Timeline
CERTIFIED PHARMACY TECHNICIAN
MOUNT SINAI SPECIALTY PHARMACY
02.2025 - CurrentRead More
SALES ASSOCIATE
JD SPORTS
10.2023 - 12.2024Read More
PHARMACY TECHNICIAN
DUANE READE
10.2022 - 02.2025Read More
SUMMER FIELD COORDINATOR
DREAM/HARLEM RBI
06.2021 - 08.2021Read More
Manhattan Early College For Careers in Adverstisement
High School Diploma
Read More