Heather Kittrell
Dunmore ,PA
Summary
Skilled Pharmacy Technician offering 20 years of experience and a proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.
Overview
27
27
years of professional experience
Work History
Certified Pharmacy Technician
Geisinger - Mount Pleasant
1997.12 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Counted, measured and compounded medications following standard procedures
- Collected co-payments or full payments from customers
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Reviewed and verified customer information and insurance provider information.
Education
Certificate - Medical Assistant
Starr Technical
Scranton, PA01.1997
Skills
- Drug storage procedures
- Team collaboration
- HIPAA
- Interpersonal communication
- Updating medication histories
- EPIC user
- Pharmacy law knowledge
- Pharmacy and customer records management
- Regulatory compliance
- Data entry
- Multitasking
- Patient confidentiality
- Insurance billing
- Pharmaceutical calculations
- Medication Dispensing
- HIPAA Regulations
- Insurance Billing
- Problem-solving skills
- Pharmacy Law Compliance
- Compounding Techniques
Timeline
Certified Pharmacy Technician
Geisinger - Mount Pleasant
1997.12 - Current
Certificate - Medical Assistant
Starr Technical
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