Summary
Overview
Work History
Education
Skills
Timeline
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Heather Kittrell

Dunmore ,PA

Summary

Skilled Pharmacy Technician offering 20 years of experience and a proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.

Overview

27
27
years of professional experience

Work History

Certified Pharmacy Technician

Geisinger - Mount Pleasant
12.1997 - Current
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Counted, measured and compounded medications following standard procedures
  • Collected co-payments or full payments from customers
  • Resolved non-routine issues like third party billing, computer system and customer service issues
  • Reviewed and verified customer information and insurance provider information.

Education

Certificate - Medical Assistant

Starr Technical
Scranton, PA
01.1997

Skills

  • Drug storage procedures
  • Team collaboration
  • HIPAA
  • Interpersonal communication
  • Updating medication histories
  • EPIC user
  • Pharmacy law knowledge
  • Pharmacy and customer records management
  • Regulatory compliance
  • Data entry
  • Multitasking
  • Patient confidentiality
  • Insurance billing
  • Pharmaceutical calculations
  • Medication Dispensing
  • HIPAA Regulations
  • Insurance Billing
  • Problem-solving skills
  • Pharmacy Law Compliance
  • Compounding Techniques

Timeline

Certified Pharmacy Technician

Geisinger - Mount Pleasant
12.1997 - Current

Certificate - Medical Assistant

Starr Technical

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Heather Kittrell