Omtha Razoky
Shelby Township,MI
Summary
Michigan certified Pharmacy Technician with over 2 years of experience in retail pharmacy operation and 1 year of experience in ambulatory pharmacy, including patient care, customer retention, prescriptions processing, inventory management, and administrating immunization. I demonstrate strong intrapersonal skills and calibration among my peers, health care professionals, insurance agencies, patients and front store supports. My bilingual skills help build customer relationships and my holistic approach to optimizing patient care is a strong quality and will help me develop as a future pharmacist.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Henry Ford Hospital
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Pharmacy Technician
CVS Pharmacy
07.2021 - 12.2023
- Michigan licensed pharmacy technician.
- APhA certified immunizer.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Coordinated verification and filling of more than 1500 daily prescriptions in high-volume retail pharmacy environment.
Sales Associate
VIP Wear
04.2021 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assessed customer needs to provide assistance and information on product features.
Education
Doctor of Pharmacy Candidate - (Pre-Pharmacy) (Anticipated Graduation 2029)
Wayne State University
Detroit, MISkills
- Workflow Optimization
- Time Management
- Insurance Billing
- Team Collaboration
- Fluent in Chaldean and Arabic
- Administering and Educating on COVID POC Testing
- Immunizing
- Fluent in EPIC application usage
- Patient education and counseling
- Patient Advocate
- Problem-solving skills
- HIPAA Regulations
- Filling Prescriptions
- Manual and automated medication dispensing
- Pharmaceutical Calculations
- Pharmacy Law Compliance
Certification
- Michigan licensed Pharmacy Technician.
- APhA certified immunizer.
Additional Information
Furthermore, I have volunteered at a daycare for more than 75 hours. In order to monitor kids ages six to twelve, I enrolled in a summer camp. Ensuring the safety of those kids in the classroom while keeping things calm and offering a variety of summertime activities. In addition, I had spent more than sixteen hours volunteering at the local church, where I made crosses, gave out food, assisted people in finding seats during a busy holiday week, and cleaned the building at night in preparation for second-day masses.
Languages
Aramaic
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Professional Working
Kurdish
Limited Working
Timeline
Certified Pharmacy Technician
Henry Ford Hospital
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
07.2021 - 12.2023
Sales Associate
VIP Wear
04.2021 - 07.2021
Doctor of Pharmacy Candidate - (Pre-Pharmacy) (Anticipated Graduation 2029)
Wayne State University
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